End User Experience Technician

3 weeks ago

Sydney, New South Wales, Australia System Squared Full time
Overview

System Squared was founded with the commitment to provide customers with better responsiveness, genuine advice, and consistent low pricing in a fast-paced technology-driven world. Our team believes in the power of technology to transform organizations, enhance agility, and improve market speed. Over the last three decades, our founding directors have emphasized a genuine and open approach to customer engagement, ensuring long-term partnerships with tailored technology solutions. We prioritize acting as a genuine counterpart for all IT requirements and include leading technologists across a vast array of technologies.

Role Description

This is a full-time on-site role for a Service Desk Onsite position located in Sydney CBD. The Service Desk Onsite role involves providing technical support and troubleshooting assistance to clients, managing help desk inquiries, and delivering top-notch service desk support.

The role will require collaboration with other IT team members to resolve issues efficiently and ensure consistent customer satisfaction.

Responsibilities
  • Provide technical support and troubleshooting assistance to clients
  • Manage help desk inquiries and deliver top-notch service desk support
  • Collaborate with other IT team members to resolve issues efficiently
  • Ensure consistent customer satisfaction
Qualifications
  • A warm and professional manner with a strong focus on customer service
  • Ability to genuinely connect with, understand and help people
  • An aptitude for technology, and can-do attitude
  • Attention to detail and a pride in quality of work
  • A strong desire & motivation to grow and develop
  • The ability to think on your feet and pick things up quickly
  • Experience in a similar role
  • Experience working in a Managed or Professional Services business
  • Australian Permanent Resident
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Engineering and Information Technology
Industries
  • IT Services and IT Consulting
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