End User Support Specialist

5 days ago

Sydney, New South Wales, Australia Eil Global Full time

Key Responsibilities Include:

- Provide technical support either by phone, remote access or deskside visits as needed
- Respond to IT issues; installation of external devices, desktops, laptops, hardware diagnostic, maintenance, repairs and general software support
- Smart Hands and Feet support if required
- Management inventory of new and replacement equipment; and on diagnosis of a hardware fault, recording of the necessary data (serial number, location etc.) and feedback to the Service Desk in order to support the repair service
- IMAC/D - Installations, decommission, cascades, moves, adds and change EUC equipment, software

Skill Requirements:

- Excellent experience as a desktop technician, computer technician or IT support in a professional business environment
- Must have excellent customer service skills working with end users and VIP's
- Windows OS 7 and 10
- Knowledge of WAN/LAN Technology
- Basic knowledge of Network Topology LAN/WAN
- Cisco Switch installation and configuration as per Config template
- Knowledge to provide remote access of network devices ( Switch/WLC ) connected to LAPTOP via Console cable Experienced in supporting common business office devices, including printers, scanners, mobile, audio/video equipment
- Knowledge of ticketing system or equivalent
- Skype knowledge.

**Salary**: From $30.00 per hour

Expected hours: 38 per week

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Moorebank, NSW: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

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