End User Services Technician

5 days ago

Sydney, New South Wales, Australia Chubb Ina Holdings Inc. Full time

Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.

Chubb Australia is currently experiencing a period of accelerated growth, and as we continue to excel and make our mark in the local market, we are looking for high potential individuals to join our dynamic and fast paced team.

Your Role

To provide first class technical support to end users by assisting clients with hardware and software issues, prioritising appropriately and to ensure that critical and non-critical issues are addressed in a timely manner. As an End User services Technician, you will communicate directly with internal stakeholders, actively seeking resolution to incidents, fulfilling requests and responding to queries.

**Your Responsibilities**:
Provide remote and onsite technical support, troubleshooting and providing resolutions to issues on hardware, software and mobile devices reported by end users

Laptop, desktop build/image deployment

Conference room setups including AV, VC equipment and online meeting configuration and support

Mobile messaging configuration and support

Asset management including procurement

Software deployment - SCCM

Establish successful long term relationships with internal customers

Research, resolve and respond to a variety of customer inquiries

Communicate outages and change to stake holders

Reporting all P1 and P2 incidents to the Incident Manager

Liaise with the various local and international support groups for Incident escalation, Request fulfilment and Change Management

Identify reoccurring Incidents and Requests

Maintain the ticketing system, Service Catalogue guidelines and procedure documentation

Contribute to the Knowledge base and Known error database

**Qualifications**:
Your Skills & Experience

Experience in a medium to large business environment

Excellent customer service and communication skills

Excellent time management, planning, organization and administrative skills

Flexibility to work in a high volume faced paced environment

Experience in engaging with internal and external stakeholders

Outstanding deadline management skills with the ability to adjust with flexible priorities

Active questioning, problem solving and negotiation skills

Ability to deliver a first-class service

Ability to handle customer complaints and queries effectively

**Desirable**:
ITIL

Undergraduate degree/ Cert 4 in a technical field.

Chubb is committed to equal employment and celebrates individual differences by creating a workplace environment in which everyone feels welcomed, respected and valued. We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. Some additional benefits offered include a flexible working approach via our "My One Thing" initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.

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