Senior It End User Technician

3 weeks ago

Sydney, New South Wales, Australia Buscojobs Full time
  • Senior IT End User Technician jobs in Sydney
Discover Remote Jobs Now - Search for jobs , post your resume, & research companies on Indeed today Search for job ...Software Technical Support Engineer

2113 Ryde, New South Wales Schneider Electric

Posted today

Job Description

This is a Software Technical Support Engineer role with Schneider Electric based in Macquarie Park, NSW, AU
== Schneider Electric ==

Role Seniority - mid level

More about the Software Technical Support Engineer role at Schneider Electric

Job Description

  • Join our dynamic Software Support team as a Software Technical Support Engineer for our Pacific Zone ANZ

  • 1-2 years of experience in Application Support function is highly regarded

  • Hybrid role (3 days in office) located at our SMART office, Macquarie Park, plus benefits

About us:

Schneider Electric is aglobal specialist in energy management and automation.We are dedicated to supplying our customers with safe, reliable, and sustainable energy solutions. We invent technologies that will transform the places where we live, work and play. Our technologies ensure that Life Is On everywhere, for everyone at every moment. Our Mission is to be the trusted partner in Sustainability and Efficiency.

About the opportunity:

Our team is responsible for supporting customers in the "Industrial Automation" business in our Pacific Zone of Australia and New Zealand. We have an opportunity for an individual to join our team as a Software Technical Support Engineer.

Reporting into the Customer Success division, Pacific (Zone) and based in Macquarie Park NSW, the role is tasked with ensuring continued smooth operations for our customers, troubleshoot and diagnose faults in a wide range of areas across SCADA verticals and products that we support including GeoSCADA, AVEVA System Platform and AVEVA Plant SCADA.

The role also collaborates closely with other teams including pre-sales, sales, quotes and procurement within the organisation, focusing on the customer's end to end experience with Schneider Electric.

Key responsibilities:

  • Owning, investigating and resolving complex software issues, proposing work-a-rounds for customers

  • Accurate and timely documentation of activities and findings in case management system

  • Contribution to digital self-help materials promoting faster problem resolution for our customers while building a robust internal knowledge sharing platform for our team

  • Collaboration with colleagues in other support centres and departments

  • Focus on customer experience, contributing a successful interaction. Managing customer experience by regular and empathetic communication with customers while keeping the focus on technical resolutions

  • Learning every day and actively contributing to the team and our customers

About you:

To see success in this role, you will be able to demonstrate 2-4 years of experience in Application Support within an ASX top 100 business (supporting mainstream software applications and an array of customers), including proficiency working with and understanding software architecture, software unit testing and other aspects of the SDLC.

Your personal drivers, professional confidence, and desire to work for a value-based organization with leading edge solutions will be supported by a tertiary qualification in Engineering or Computer Science and complemented by a working understating of software and automation hardware communications and setup.

Key skills and experience:

  • Previous experience with AVEVA System Platform and Plant SCADA or GEO SCADA will be advantageous

  • Ability to demonstrate understanding of windows operating system, networking concepts and security

  • Knowledge of general windows operating system tools and commands that help with diagnosing and troubleshooting software

  • Working knowledge and understanding or experience with integrating hardware and software

  • Quick thinking, self-motivated and inspired action is a must to maintain customer satisfaction while resolving issues satisfactorily

Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Schneider Electric team will be there to support your growth.

Be The First To Know

About the latest Senior it end user technician Jobsin Sydney

Set Email Alert:

Job title

Location

What Locations Can I Find These Jobs In?
#J-18808-Ljbffr

  • Technician to Enhance End User Experience

    1 week ago

    Sydney, New South Wales, Australia beBeeTechnician Full time $100,000 - $110,000

    End User Services TechnicianThe role of End User Services Technician involves the operational delivery and management of all end-user services and infrastructure, with a continuous focus on enhancing the experiences of colleagues.Key Responsibilities:Establish, maintain and improve engagement with internal and external stakeholders to ensure that the...

  • Head Of End-User Technology Service Experience

    2 weeks ago

    Sydney, New South Wales, Australia Latitude It Full time

    Senior "Head of" position working with a visionary CIO- Be the driver to deliver best in class End User Technology services experience- Rewarding salary and bonus structure on offerA brand new and disruptive technology group is seeking a**Head of End-User Technology Service Experience** to build and run the modern workplace technology foundations of the...

  • End User Services Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeIT Full time $70,000 - $120,000

    At Harvey Norman, you will play a vital role in delivering exceptional end-user services to our colleagues.About the JobThis is an exciting opportunity for an experienced IT professional to join our team as an End User Technician. You will be responsible for the operational delivery and management of all end-user services and infrastructure, with a focus on...

  • Technical End User Service Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeTechnician Full time $81,999 - $124,999

    End User Services Technician RoleThis role requires a professional with experience in delivering and managing end-user services and infrastructure. You will be part of a team responsible for resolving any issues that arise, providing support and guidance to your colleagues.The End User Services team supports various technologies, including Windows...

  • End User Services Technician

    2 weeks ago

    Sydney, New South Wales, Australia Chubb Ina Holdings Inc. Full time

    Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.Chubb Australia is currently experiencing a period of accelerated...

  • End User Services Technician

    2 weeks ago

    Sydney, New South Wales, Australia beBeeTechnology Full time $90,000 - $120,000

    Technical Support SpecialistThis is a high-potential role where you will provide first-class technical support to end users by assisting clients with hardware and software issues.As a Technical Support Specialist, you will be responsible for troubleshooting and resolving issues on hardware, software, and mobile devices reported by end users. You will also be...

  • End User Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Eil Global Full time

    Key Responsibilities Include:- Provide technical support either by phone, remote access or deskside visits as needed- Respond to IT issues; installation of external devices, desktops, laptops, hardware diagnostic, maintenance, repairs and general software support- Smart Hands and Feet support if required- Management inventory of new and replacement...

  • End User Services Technician

    2 weeks ago

    Sydney, New South Wales, Australia Chubb Ina Holdings Inc. Full time

    Chubb is the world's largest publicly traded property and casualty insurance company, with operations in 54 countries and territories and over 30,000 employees globally. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims...

  • End User Technologies

    6 days ago

    Sydney, New South Wales, Australia Deloitte Full time $120,000 - $180,000 per year

    :Job Requisition ID:39328End User Technologies - Senior EngineerLocation: Sydney/Western Sydney/Melbourne/Brisbane/AdelaideBusiness Unit: Enabling AreasOffering Portfolio: ITSBe part of market-leading projects with global scale and complexityThrive in an innovative, collaborative people cultureWe support flexibility and choice including flexible work...

  • End User Technology Manager

    2 weeks ago

    Sydney, New South Wales, Australia Lendlease Full time

    Reporting to Head of Cloud & Infrastructure- Shape & design the Lendlease End User roadmap- Hybrid work - 3 Days in Barangaroo per weekAt Lendlease we create award-winning urban precincts, new communities for older people and young families just starting out, retail precincts, and workplaces to the highest sustainability standards. We are also privileged to...