Guest Service Team Member

3 weeks ago

Canberra, ACT, Australia Assetlink Full time

Assetlink Canberra, Australian Capital Territory, Australia

Overview

Assetlink is hiring for the role of Guest Service Team Member at Assetlink. This position is based at QIC Canberra Centre in the Australian Capital Territory and is on a casual basis.

The Role

The Customer Service Team Member plays an integral role in the guest experience as the first point of contact for our clients' customers. The Concierge greets visitors at the customer service desk with a helpful and welcoming attitude and assists guests with queries and special requests, creating a positive first impression. The role provides accurate information and directions, anticipates customer needs, and resolves complaints to delight the customer by going above and beyond. We are looking for an energetic people person who enjoys interacting with customers and delivering a level of service that consistently meets or exceeds client expectations.

Responsibilities
  • Meet and greet visitors at the customer service desk with a welcoming attitude; provide information, directions, and assistance as needed
  • Assist guests with queries and special requests, ensuring a positive guest experience
  • Provide accurate information and directions; anticipate customer needs and act to resolve issues promptly
  • Delight customers by delivering service that consistently meets or exceeds client expectations
Role Requirements / Qualifications
  • Impeccable presentation and grooming
  • 5-star customer service skills
  • Positive and enthusiastic personality
  • Ability to work in a dynamic, fast-paced environment while maintaining composure
  • Delivering outcomes of the highest quality
  • Excellent verbal and written communication skills
  • Ability to create lasting impressions and meaningful relationships
  • Ability to work independently and as part of a team
  • Flexibility to work across a 7-day week, including public holidays
  • Full VIC/SA/WA/NSW/ACT Driver's Licence (Valet parking is part of the role)
  • Prior customer-facing or hospitality/retail/hotel concierge experience preferred
  • Knowledge of safe working practices
  • Physical fitness to carry out duties and stand for long periods
  • Must have valid work rights in Australia
What We Offer You
  • Reward and recognition incentives
  • Ongoing training and development
  • A safe and supportive working environment
  • A family-oriented culture
  • Free uniform

To apply, click Apply. In order to comply with various Federal/State/Territory Government mandates and Client site requirements, you may be required to provide proof of vaccination as part of the Assetlink recruitment process.

Diversity Commitment

Assetlink is committed to maintaining, growing and supporting a diverse and inclusive culture by seeking and promoting diversity within each of our work sites. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTQIA+, people with disabilities, women, and other diversity groups. Assetlink is representative of around 80 nationalities, speaking 59 languages. Assetlink recognises the benefits of diversity in creating amazing customer experiences, increasing productivity and encouraging business growth.

Position details
  • Seniority level: Entry level
  • Employment type: Temporary
  • Job function: Management and Manufacturing
  • Industries: Facilities Services
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