Guest Service Officer

5 days ago

Canberra, ACT, Australia Hyatt Hotel Canberra Full time

Summary

About Park Hyatt Canberra

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world's premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.

This is your chance to work with exclusive clientele at a luxurious heritage property like no other. As a valued member of the team you will enjoy:

- Complimentary employee meals
- Training and development opportunities
- Laundered uniforms
- Complimentary and discount accommodation at Hyatt properties worldwide

About the Role

In the role of Guest Service Officer you will be responsible for the guest's arrival and departure experience. Reporting to the Front Office Manager, you will be enjoying an inclusive working environment within a dynamic team that extends beyond the realms of Front Office.

Some of the responsibilities include:

- Greet guests in a friendly, hospitable manner
- Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.
- Provide guests with information regarding the hotel, outlets, amenities, and area
- Respond to guest calls and requests. Employ problem resolution strategies and service recovery in the event of guest complaints.
- Answer phones in a courteous manner and assist guests with any inquiries
- Cancel room reservations according to procedures.
- Relocate customers in a professional and courteous manner according to procedures
- Utilize hotel software and PMS to record guest information in an accurate manner
- complications such as location changes or credit issues
- All other duties as assigned by management
- Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

**Qualifications**:

- Good Computer Skills particularly in the use of MS Office.
- Ability to work under pressure
- Positive, can-do attitude
- Diploma/certificate in Hospitality or Tourism Management is desirable
- Knowledge of Opera/Fidelio is desirable
- Preferable prerequisite knowledge of the Travel/Hotel industry but not essential

A career with Hyatt opens a world of opportunities. We have continually been named one of the World's Best Multinational Workplaces.

Our values of Empathy, Experimentation, Wellbeing, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt

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