Canberra - Guest Service Agent

22 hours ago

Canberra, ACT, Australia Qt Full time

Front Office | Listed 22 June

QT Canberra - Guest Service Agent

Location
- ACTWork type
- Full timeBrand
- QTAbout the business- Our passion is people. Designers, housekeepers and chefs, DJ's, engineers, porters, baristas and accountants. We're for the passionate. The progressive. We include. We nurture talent and promote internally. When you work here, you don't just come to work, you bring yourself to work. Of course we love great food. Natural service. Beautiful art, elegant design. Cocktails. Music. Luxury. QT is part of EVT, a proudly Australian-owned company with over 100 years' experience in hospitality, entertainment and leisure in Australian & New Zealand.- About the role- A great opportunity has arisen to join the Hotel team at QT Canberra as a Guest Service Agent. In this role you will deliver outstanding service to our guests during check in, check out and throughout the duration of their stay.- Responsibilities;- Assist guests with check ins and check outs
- Cash handling and credit card transactions
- Taking guest reservations
- Handling general enquiries and answer internal/external calls in a professional manner
- Coordinate with internal departments daily
- Assist the Duty Manager and Front Office Manager as required
- The part time position we are looking to fill requires a flexible person who is confident in their own skin but can also play well with others.- Skills & experience- Previous experience in customer service
- Attention to detail
- Opera PMS knowledge desirable
- Attention to detail
- Work as part of a team environment
- Flexible availability over a 7 day roster - Predominantly weekend work required
- You have a passionate work ethic
- You have an outgoing personality, positive attitude and loads of initiative
- Willingness to learn
- Ability to give our guest a memorable experience
- Please note, this role is not suitable for students.-
- Upload Your Resume- I agree to the terms and conditions

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