Guest Experience Team Lead

5 days ago

Canberra, ACT, Australia beBeeManager Full time $110,000 - $130,000
Job Summary:

The Guest Experience Manager role is an essential part of the store leadership team. This position ensures guests receive a quality experience in our stores every day.

Key Responsibilities:
  • Establish and foster a respectful and inclusive work environment that values diversity.
  • Lead from the floor to assess and fulfill the needs of the business, team, and guests.
  • Engage directly with team members to understand how their work supports the success of the store and the organization as a whole.
  • Implement the vision for the store's people strategy and cascade it to team members.
  • Oversee the store's hiring process, including recruitment, selection, and onboarding.
  • Provide training and coaching to team members, closing any gaps by identifying development areas and sourcing training solutions.
  • Lead performance management activities, including direct feedback and continuous check-ins.
  • Address guest feedback and issues, helping to resolve them promptly.
Requirements:
  • 1 year management experience
  • 1 year leadership experience, including experience managing business operations and administration and managing projects or processes
Preferred Qualifications:
  • 1 year retail or sales specific management experience
  • 1 year recruiting, hiring, or training employees

Creating an Inclusive Environment: Fosters an inclusive atmosphere where diverse perspectives are valued and celebrated.
Leadership: Motivates, empowers, develops, and directs team members to achieve exceptional results.
Guest Experience: Delivers a high-caliber experience for every guest through effective team member engagement.
Team Building: Develops and maximizes team performance; encourages unique contributions and different perspectives.
Decision Making/Problem Solving: Identifies opportunities for improvement; evaluates alternatives and makes timely decisions.
Strategic Thinking: Considers lasting implications of decisions; sets a plan aligned with organizational strategy, vision, and values.
Change Management Leadership: Guides team members through change processes and uncertainty.
Interactive Communication: Effectively conveys information and understands shared information while interacting with others.

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