Strategic Guest Services Leader

5 days ago

Canberra, ACT, Australia beBeeLeadership Full time $55,000 - $60,000
Job Title:

Guest Service Manager

Job Description:

We are seeking a skilled Guest Service Manager to lead our Front Office Team in delivering exceptional service experiences. This is an exciting opportunity to work with a dynamic team and contribute to the success of our establishment.

The successful candidate will be responsible for handling guest queries and complaints efficiently, providing operational support and supervision on shift, and ensuring the Front Office team provides prompt and efficient service while maximising occupancy levels and up-selling the property.

This role requires a driven problem-solver with a creative approach to delivering the ultimate 5-star guest experience. You will need to multi-task, work well under pressure, and think on your feet to resolve issues & guest complaints. A positive, enthusiastic attitude and the ability to work a flexible roster are essential.

Key Responsibilities:
  • Lead the Front Office Team in delivering exceptional service experiences
  • Handle guest queries and complaints efficiently and effectively
  • Provide operational support and supervision on shift
  • Ensure the Front Office team provides prompt and efficient service
Required Skills and Qualifications:
  • A minimum of [number] years' experience in a Front Office or similar role
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and think on your feet
  • A positive, enthusiastic attitude and ability to work a flexible roster
What We Offer:
  • Limited opportunities to grow your career within a supportive network of professionals
  • An environment that encourages you to bring your real self to work, unleash your creativity and have fun
About Us:

Our establishment is committed to delivering exceptional service experiences to our guests. We pride ourselves on our friendly and welcoming atmosphere, and we're looking for like-minded individuals to join our team.

As a member of our team, you can expect a range of benefits including professional development opportunities, a competitive salary, and a fun and supportive work environment.

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