Cancellations & Retention Consultant (Insurance)

2 weeks ago

Sydney, New South Wales, Australia BizCover Full time
Who are we?

We are the leading online platform for comparing and buying business insurance. Not to toot our own horn, but we're shaking things up in the SME business insurance market We're all about making it easy and efficient for small businesses to get the perfect coverage they need to stay protected. Say goodbye to headaches and hello to hassle-free insurance

Role Purpose

Reporting to the Customer Value Team Leader, your main purpose is to provide excellent customer service to both our customers. As a Cancellations Consultant, you are expected to problem solve and resolve customer enquiries in line with BizCover's processes and procedures.

  • Providing all customers with an outstanding experience, maintaining a high level of professionalism with clients and team members, and establishing a positive rapport with every caller.
  • Responding to customer cancellation enquiries, including telephone calls, SMS, emails and cases to learn about and address their needs, complaints, or other queries.
  • Working to set customer experience milestones by responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Achieving a high CSAT score. Internalise customer feedback and provide innovative ideas to meet future needs.
  • Maintaining customer records by updating account information.
  • Understanding and striving to meet or exceed the Customer Fanatic team metrics while providing excellent, consistent customer service.
  • Keeping up to date on policies, procedures and insurer information.
  • Setting and adhering to call backs.
  • Handling calls, emails and cases within the expected time frames.
    • Previous experience in a customer-focused role, preferably in the insurance or financial services industry.
    • Excellent communication skills with a friendly and engaging tone.
    • Strong problem-solving skills and ability to think on your feet.
    • Ability to build rapport and establish trust with customers.
    • Proficiency in using CRM systems and other relevant software.
    • Knowledge of insurance products and policies is highly desirable, but not essential.
    • Positive attitude and a genuine passion for providing exceptional customer service.
    BizCover Values
    • Customer Fanatics - Internalizes customer feedback and provides innovative ideas to meet future needs. Anticipates and meets customers' needs, utilizes techniques from handling difficult situations training.
    • Drumbeaters - Encourages unity rather than us vs them thinking, involves others as appropriate to accomplish individual and team/company goals.
    • Advancers - Offers ideas and opinions and participates in buddy system.
    • Finishers - Consistently demonstrates they are trusted to get the job done, takes action to resolve problems when they arise.
      • Work from home opportunity (if not based in Sydney).
      • If based in Sydney, flexible working opportunity (combination of home and office).
      • Exciting and rewarding team culture.
      • Quarterly recognition awards.
      • Business casual dress code.
      • Rewarding Employee Incentive Program.
      • Employee benefits package.
      • Growing company with progression opportunities.

      #J-18808-Ljbffr

  • Cancellations & Retention Consultant (Insurance)

    2 weeks ago

    Sydney, New South Wales, Australia Bizcover Full time

    Overview Cancellations & Retention Consultant (Insurance) – 1 day ago Be among the first 25 applicants (base pay range provided by BizCover).Your actual pay will be based on your skills and experience.Base pay rangeA$57,000.00/yr - A$60,000.00/yrRole details Reporting to the Customer Value Team Leader, the Cancellations & Retention Consultant provides...

  • Cancellations & Retention Consultant (Insurance)

    2 weeks ago

    Sydney, New South Wales, Australia BizCover Full time

    OverviewCancellations & Retention Consultant (Insurance) – 1 day ago Be among the first 25 applicants (base pay range provided by BizCover). Your actual pay will be based on your skills and experience.Base pay rangeA$57,000.00/yr - A$60,000.00/yrRole detailsReporting to the Customer Value Team Leader, the Cancellations & Retention Consultant provides...

  • Cancellations & Retention Consultant (Insurance)

    1 week ago

    Sydney, New South Wales, Australia Bizcover Full time

    Who are we?We are the leading online platform for comparing and buying business insurance.Not to toot our own horn, but we're shaking things up in the SME business insurance marketWe're all about making it easy and efficient for small businesses to get the perfect coverage they need to stay protected.Say goodbye to headaches and hello to hassle-free...

  • Cancellations & Retention Consultant (Insurance)

    2 weeks ago

    Sydney, New South Wales, Australia BizCover Full time

    Who are we? We are the leading online platform for comparing and buying business insurance. Not to toot our own horn, but we're shaking things up in the SME business insurance market We're all about making it easy and efficient for small businesses to get the perfect coverage they need to stay protected. Say goodbye to headaches and hello to hassle-free...

  • Cancellations & Retention Consultant (Insurance)

    2 weeks ago

    Sydney, New South Wales, Australia BizCover Full time $104,000 - $130,878 per year

    Who are we?We are the leading online platform for comparing and buying business insurance.Not to toot our own horn, but we're shaking things up in the SME business insurance market We're all about making it easy and efficient for small businesses to get the perfect coverage they need to stay protected. Say goodbye to headaches and hello to hassle-free...

  • Cancellations and Retention Expert

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $80,000 - $100,000

    Job Title:Cancellations and Retention Professional Job DescriptionOur organization provides a comprehensive platform for small businesses to compare and purchase business insurance. We strive to simplify the process of acquiring the perfect coverage, ensuring that our clients remain protected. Key Responsibilities Respond to customer inquiries via phone,...

  • Cancellations and Retention Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeRetention Full time $57,000 - $60,000

    Job Title: Cancellations and Retention SpecialistAbout the Role:The Cancellations and Retention Specialist is a customer-facing role that requires strong communication skills and the ability to resolve complex issues in a timely manner. As a key member of our team, you will be responsible for providing exceptional customer service, resolving cancellations...

  • Cancellations and Retention Customer Support Expert

    2 weeks ago

    Sydney, New South Wales, Australia beBeeRetention Full time $57,000 - $60,000

    Customer Service SpecialistCancellations and Retention Specialists provide exceptional customer service to clients, resolving issues and enquiries in line with company procedures.Key Responsibilities:Provide professional customer experiences and establish positive rapport with clients and team membersRespond to customer cancellation enquiries via various...

  • Cancellations and Retention Expert

    2 weeks ago

    Sydney, New South Wales, Australia beBeeInsurance Full time

    Customer Service Excellence RoleJoin a dynamic team where you will have the opportunity to make a real impact in delivering exceptional customer experiences. As a key member of our customer-focused team, you will play a crucial role in ensuring that our customers receive outstanding service and support.As a Cancellations Consultant, your primary goal will be...

  • Cancellations Consultant

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $57,000 - $60,000

    Job Opportunity:We are seeking a highly skilled Cancellations Consultant to join our team in delivering exceptional customer experiences.Key Responsibilities:Provide top-notch customer service via various channels and resolve customer cancellation enquiries promptly and professionally.Identify customer needs, address complaints, and respond to queries with...