Cancellations & Retention Consultant (Insurance)
2 days ago
Who are we?
We are the leading online platform for comparing and buying business insurance.
Not to toot our own horn, but we're shaking things up in the SME business insurance market
We're all about making it easy and efficient for small businesses to get the perfect coverage they need to stay protected.
Say goodbye to headaches and hello to hassle-free insurance
Role PurposeReporting to the Customer Value Team Leader, your main purpose is to provide excellent customer service to both our customers.
As a Cancellations Consultant, you are expected to problem solve and resolve customer enquiries in line with BizCover's processes and procedures.Providing all customers with an outstanding experience, maintaining a high level of professionalism with clients and team members, and establishing a positive rapport with every caller.Responding to customer cancellation enquiries, including telephone calls, SMS, emails and cases to learn about and address their needs, complaints, or other queries.Working to set customer experience milestones by responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Achieving a high CSAT score.
Internalise customer feedback and provide innovative ideas to meet future needs.Maintaining customer records by updating
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Sydney, New South Wales, Australia Bizcover Full timeOverview Cancellations & Retention Consultant (Insurance) – 1 day ago Be among the first 25 applicants (base pay range provided by BizCover).Your actual pay will be based on your skills and experience.Base pay rangeA$57,000.00/yr - A$60,000.00/yrRole details Reporting to the Customer Value Team Leader, the Cancellations & Retention Consultant provides...
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Sydney, New South Wales, Australia BizCover Full timeOverviewCancellations & Retention Consultant (Insurance) – 1 day ago Be among the first 25 applicants (base pay range provided by BizCover). Your actual pay will be based on your skills and experience.Base pay rangeA$57,000.00/yr - A$60,000.00/yrRole detailsReporting to the Customer Value Team Leader, the Cancellations & Retention Consultant provides...
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