Cancellations and Retention Expert

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $80,000 - $100,000
Job Title:

Cancellations and Retention Professional

Job Description

Our organization provides a comprehensive platform for small businesses to compare and purchase business insurance. We strive to simplify the process of acquiring the perfect coverage, ensuring that our clients remain protected.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and cases
  • Offer solutions and support to customers, ensuring they feel valued and supported
  • Maintain accurate customer records and update account information
  • Meet or exceed customer service metrics while delivering exceptional service

As a Cancellations and Retention Professional, you will collaborate with the Customer Value Team Leader to achieve your goals. This role requires previous experience in a customer-focused position, preferably within the insurance or financial services industry. If you possess strong communication skills, problem-solving abilities, and a passion for delivering outstanding customer service, we encourage you to apply.

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