Current jobs related to Cancellations & Retention Consultant (Insurance) - Sydney, New South Wales - BizCover
-
Cancellations & Retention Consultant (Insurance)
3 weeks ago
Sydney, New South Wales, Australia BizCover Full timeOverviewCancellations & Retention Consultant (Insurance) – 1 day ago Be among the first 25 applicants (base pay range provided by BizCover). Your actual pay will be based on your skills and experience.Base pay rangeA$57,000.00/yr - A$60,000.00/yrRole detailsReporting to the Customer Value Team Leader, the Cancellations & Retention Consultant provides...
-
Sydney, New South Wales, Australia Bizcover Full timeWho are we?We are the leading online platform for comparing and buying business insurance.Not to toot our own horn, but we're shaking things up in the SME business insurance marketWe're all about making it easy and efficient for small businesses to get the perfect coverage they need to stay protected.Say goodbye to headaches and hello to hassle-free...
-
Cancellations & Retention Consultant (Insurance)
2 weeks ago
Sydney, New South Wales, Australia BizCover Full timeWho are we? We are the leading online platform for comparing and buying business insurance. Not to toot our own horn, but we're shaking things up in the SME business insurance market We're all about making it easy and efficient for small businesses to get the perfect coverage they need to stay protected. Say goodbye to headaches and hello to hassle-free...
-
Cancellations & Retention Consultant (Insurance)
2 weeks ago
Sydney, New South Wales, Australia BizCover Full timeWho are we?We are the leading online platform for comparing and buying business insurance. Not to toot our own horn, but we're shaking things up in the SME business insurance market We're all about making it easy and efficient for small businesses to get the perfect coverage they need to stay protected. Say goodbye to headaches and hello to hassle-free...
-
Cancellations and Retention Expert
2 weeks ago
Sydney, New South Wales, Australia beBeeCustomer Full time $80,000 - $100,000Job Title:Cancellations and Retention Professional Job DescriptionOur organization provides a comprehensive platform for small businesses to compare and purchase business insurance. We strive to simplify the process of acquiring the perfect coverage, ensuring that our clients remain protected. Key Responsibilities Respond to customer inquiries via phone,...
-
Cancellations and Retention Specialist
2 weeks ago
Sydney, New South Wales, Australia beBeeRetention Full time $57,000 - $60,000Job Title: Cancellations and Retention SpecialistAbout the Role:The Cancellations and Retention Specialist is a customer-facing role that requires strong communication skills and the ability to resolve complex issues in a timely manner. As a key member of our team, you will be responsible for providing exceptional customer service, resolving cancellations...
-
Sydney, New South Wales, Australia beBeeRetention Full time $57,000 - $60,000Customer Service SpecialistCancellations and Retention Specialists provide exceptional customer service to clients, resolving issues and enquiries in line with company procedures.Key Responsibilities:Provide professional customer experiences and establish positive rapport with clients and team membersRespond to customer cancellation enquiries via various...
-
Retention Expert
2 weeks ago
Sydney, New South Wales, Australia beBeeInsurance Full time $70,000 - $99,000Unlock Your Potential as a Retention Expert">As a Cancellations and Retention Consultant, you play a vital role in ensuring business continuity for our clients. We're a leading online platform for comparing and buying business insurance, making it easy and efficient for small businesses to get the perfect coverage they need to stay protected.">What You'll...
-
Member Retention Consultant
2 weeks ago
Sydney, New South Wales, Australia Hcf Full timeJoin Australia's first registered health fundThe RoleAs the Member Retention Consultant, you will be the first point of contact for RT Health members in the contact centre. You will promote RT Health products and services, save existing members who have indicated they wish to cancel and win back members who have left the fund.The Member Retention Consultant...
-
Sales & Retention Consultant
2 weeks ago
Sydney, New South Wales, Australia Insurance Australia Group Full time**Your Role**We are expanding our team and warmly invite you to be nurtured into a genuine insurance expert. As our first point of contact for new customers, and trusted custodian of existing Motor, Home and CTP customers, your Sales & Retention Consultant key tasks include converting sales enquiries and delivering service and retention outcomes through...
Cancellations & Retention Consultant (Insurance)
2 weeks ago
Who are we?
We are the leading online platform for comparing and buying business insurance.
Not to toot our own horn, but we're shaking things up in the SME business insurance market We're all about making it easy and efficient for small businesses to get the perfect coverage they need to stay protected. Say goodbye to headaches and hello to hassle-free insurance
Role Purpose: Reporting to the Customer Value Team Leader, your main purpose is to Provide an excellent customer service to both our customers. As a Cancellations Consultant, you are expected be able to problem solve and resolve customer enquiries in line with BizCover's processes and procedures.
Providing all customers with an outstanding experience, being responsible for maintaining a high level of professionalism with clients and team members and working to establish a positive rapport with every caller
Responding to customer cancellation enquiries, including telephone calls, SMS's, emails and cases to learn about and address their needs, complaints, or other queries.
Work to set customer experience milestones by responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Achieving a high CSAT score. Internalize customer feedback and provide innovative ideas to meet future needs.
Maintaining customer records by updating account information
Understanding and striving to meet or exceed the Customer Fanatic team metrics while providing excellent, consistent customer service.
Keep up to date on policies, procedures and insurer information
Sets and adheres to call backs
Handle calls, emails and cases within the expected time frames
Requirements
- Previous experience in a customer-focused role, preferably in the insurance or financial services industry.
- Excellent communication skills with a friendly and engaging tone.
- Strong problem-solving skills and ability to think on your feet.
- Ability to build rapport and establish trust with customers.
- Proficiency in using CRM systems and other relevant software.
- Knowledge of insurance products and policies is highly desirable, but not essential.
- Positive attitude and a genuine passion for providing exceptional customer service.
BizCover Values:
Customer Fanatics- Internalizes customer feedback and provides innovative ideas to meet future needs. Anticipates and meets customer's needs, utilises techniques from handling difficult situations training.
Drumbeaters- Encourages unity rather than us vs them thinking, Involves others as appropriate to accomplish individual and team/company goals.
Advancers- Offers ideas and opinions & Participates in buddy system
Finishers- Consistently demonstrates they are trusted to get the job done, Takes action to resolve problems when they arise
Benefits
- Work from home opportunity (if not based in Sydney)
- If based in Sydney, flexible working opportunity (combination of home and office)
- Exciting and rewarding team culture
- Quarterly recognition awards
- Business Casual dress code
- Rewarding Employee Incentive Program
- Employee benefits package
- Growing company with progression opportunities
