Cancellations and Retention Specialist
1 day ago
Job Title: Cancellations and Retention Specialist
About the Role:
The Cancellations and Retention Specialist is a customer-facing role that requires strong communication skills and the ability to resolve complex issues in a timely manner. As a key member of our team, you will be responsible for providing exceptional customer service, resolving cancellations and retention-related inquiries, and working closely with internal stakeholders to achieve business objectives.
- Provide outstanding customer experiences through professional communication and problem-solving skills.
- Respond to customer cancellation and retention-related inquiries via phone, email, and cases, identifying needs and addressing complaints effectively.
- Maintain accurate customer records, updating information as necessary to ensure seamless service delivery.
Key Skills and Qualifications:
To succeed in this role, you will require:
- Excellent customer service and communication skills.
- Ability to work under pressure and meet deadlines.
- Strong problem-solving and analytical skills.
- Knowledge of sales and marketing principles.
- Experience working in a fast-paced environment.
What We Offer:
We offer a competitive salary range of A$57,000 - A$60,000 per annum, along with opportunities for career growth and professional development.
Apply Now: If you are a motivated and customer-focused individual with excellent communication skills, please submit your application today.
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