Cancellations and Retention Customer Support Expert
4 days ago
Cancellations and Retention Specialists provide exceptional customer service to clients, resolving issues and enquiries in line with company procedures.
Key Responsibilities:
- Provide professional customer experiences and establish positive rapport with clients and team members
- Respond to customer cancellation enquiries via various channels, identify needs, address complaints and respond to queries
- Maintain customer records by updating account information
- Meet or exceed customer service metrics while delivering consistent service
Requirements:
- Previous experience in a customer-focused role, preferably in the insurance or financial services industry
- Excellent communication skills with a friendly and engaging tone
- Strong problem-solving skills and ability to think on your feet
- Proficiency in using CRM systems and other relevant software
About Our Business
We are a leading online platform for comparing and buying business insurance, reshaping the SME business insurance market to make it easy and efficient for small businesses to get the coverage they need.
Benefits of Working with Us:
- Opportunity to work in a dynamic and fast-paced environment
- Chance to develop strong customer service skills
- Collaborative team environment
- Professional growth opportunities
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