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Cancellations Consultant
2 weeks ago
Job Opportunity:
We are seeking a highly skilled Cancellations Consultant to join our team in delivering exceptional customer experiences.
Key Responsibilities:
- Provide top-notch customer service via various channels and resolve customer cancellation enquiries promptly and professionally.
- Identify customer needs, address complaints, and respond to queries with empathy and professionalism.
- Maintain accurate and efficient customer records by updating information as needed.
- Strive for high customer satisfaction scores and use feedback to drive continuous improvement.
- Collaborate with the Customer Value Team Leader to meet customer experience milestones and goals.
Requirements:
- Excellent communication, problem-solving, and analytical skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong customer service and proficiency in using CRM software to manage customer interactions.
What We Offer:
- A dynamic and supportive team environment.
- Ongoing training and development opportunities.
- A competitive salary package and benefits.
Why Choose This Role:
This role offers the perfect blend of challenge and opportunity for growth and development. If you are a customer-focused individual who thrives in a fast-paced environment, we encourage you to apply.
