L1 + L2 IT Helpdesk Support

2 weeks ago

Melbourne, Victoria, Australia DWS Full time
Overview

Join to apply for the L1 + L2 IT Helpdesk Support role at DWS.

DWS is seeking a full-time L1 + L2 IT Helpdesk Support specialist to join our national internal IT function. Start date: Immediately (max 2 weeks notice). Location: Melbourne CBD. Style: Hybrid; approx. 2-3 days per week in the CBD office + work from home (WFH).

Responsibilities
  • Resolve first-line L1 issues and assist with some L2 issues
  • Manage and administer Active Directory (AD) and Microsoft Entra ID (formerly Azure Active Directory)
  • Support the Microsoft environment, addressing general technical needs and challenges
  • IT hardware (staff laptops) and software installations
  • Manage new starter and leaver IT processes
  • Organise and coordinate building security access
  • Escalate to second-line support (L2) as required
  • Other tasks as allocated by Head of IT or Executive team
Ideal Applicant
  • Degree in IT or equivalent professional experience
  • Approximately 2+ years of 1st line L1 IT Helpdesk experience
  • Some more complex L2 helpdesk exposure
  • Knowledge of Windows desktop and server platforms, Microsoft 365 Enterprise, Active Directory / Microsoft Entra ID, Teams (including Teams calling)
  • Preferably experience with Microsoft SharePoint, Azure, Intune and Networking (Firewall, Routers, switches, VPN technologies)
  • Excellent written and verbal communication skills
  • Strong customer service focus with a "Can Do" attitude
  • Ability to work independently and take initiative in a fast-paced environment
  • A genuine passion for IT
Details
  • Salary: up to $88K package (including super), depending on experience
  • Type: Full-time, permanent
  • Location: Melbourne CBD
  • Culture: Hybrid work arrangement
Working at DWS offers you
  • Ongoing professional and career development
  • Paid learning and certifications
  • An active social club with regular, subsidised events
  • Generous health & wellbeing allowance
  • Corporate discounts on services and products (including health insurance, gym memberships, Apple products, and more)
About Us

Established in 1991, DWS is a professional Technology Consultancy and part of HCLTech. With offices across Australia, we have over 700 employees in Melbourne, Sydney, Adelaide, Brisbane and Canberra, serving blue-chip corporate clients and Government agencies. We offer IT consulting, managed services, project management, digital transformation, data analytics, and more.

Ready for a new challenge? Apply now

www.dws.com.au

DWS encourages applications from Aboriginal and Torres Strait Islander peoples.

No agencies please – our in-house talent acquisition team handles recruitment.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • IT Services and IT Consulting

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