L1 Support

1 week ago

Melbourne, Victoria, Australia Lloyd Connect Full time

Full Time Role - Mon to Fri (some flexibility required) - Preston Location
- Excellent English Verbal Communications skills required
- Long term contract opportunities available - 7 day rosters.
- Must have excellent English verbal communications skills.
- Do you have excellent customer service skills & time mgmt?
- Would you love to work close to home in Preston and have car parking provided?

Are you looking to kick start your Helpdesk career? Do you love all things technical? Do you have excellent problem solving and customer service skills? If you answered YES, we have an ideal opportunity for you

Our client, a service organisation providing a wide range of IT, logistics and payment solutions across Australia is experiencing growth and is looking to add additional helpdesk Level 1 Operators to their team based in Preston (car parking provided).

As part of the Level 1 team you will be required to provide first tier remote support for various POS hardware and software components and associated technologies to over 1500 locations in the network nationwide as well as interact with higher tiers of support and directly with stores to resolve incidents.

**There are multiple roles open for hiring now - immediate start,**

**L1 Support for Merchant customers using POS systems and managing Field Service Staff attending customer site for MAC's & Repairs**

Your duties will include:

- Provide verbal and direct remote support in relation to issues within a POS / Retail Merchant Support environment.
- Act as a technical mentor to customers & Field Service Technicians.
- Be proactive and cooperative with other support teams to jointly solve incidents where required.
- Document new and updating out-dated processes for internal and external stakeholders.
- Escalate issues to relevant teams as necessary, to deliver requirements and to expectations.
- Develop a strong understanding of the customer environment, and service delivery requirements.
- Provide a high level of competency and trust to customers in relation to the POS and BOS environments.

The Helpdesk Level 1 role is focused on customer service excellence at all times As part of the role you will utilise a large a variety of technologies, some specific to the client, but the concepts and knowledge types required to support them are universal for both software and hardware - so you must be technically savvy

In the initial stages the role will be 9am to 5pm but once you have completed training and induction you will move to a 7 day roster, so you need to be very flexible in the hours you can work.

Primary responsibilities are managing the field service technicians attending customer sites for MAC / Repairs of POS hardware. So great time management and communication skills are essential to be successful in this role.

To register your interest please send your resume to

David Lloyd

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