Ramp Services Duty Manager

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

The purpose of the Ramp Duty Manager role is to lead Ramp Services Agents, including Supervisors and Trainers, by managing performance, coaching, and development to ensure consistent service delivery. The Ramp Duty Manager is responsible for driving a strong safety culture and maximizing performance across Ramp Teams as an operational leader. As a member of the Ramp Leadership Team, the Ramp Duty Manager plays a critical role in fostering strong relationships both internally and externally, aiming to achieve a sustainable business supported by strong team engagement and operational efficiencies.

• Lead team members to meet and exceed service delivery standards and defined key performance criteria including but not limited to on time performance, baggage, safety/audit performance and labour budgets, providing training and mentorship as needed.
• Lead optimal operational efficiency through effective planning and management of manpower and equipment.
• Proactively monitor, manage and report on station performance, analysing scorecards and identifying improvement strategies against industry, contractual, regulatory and internal measures, including improved performance in terms of cost and waste elimination.
• Ensure equipment is presented, maintained and functional inline with Swissport standards for operational readiness.
• Compile and submit operations, performance and other relevant reports.
• Create a positive, generative safety culture across the Ramp service delivery team, including strong safety reporting and Just Culture.
• Foster an enhanced awareness of OHS, Aviation Safety and security policies with the team through regular and clear communication, observation, audits and, meetings.
• Drive collaboration and develop relationships with key stakeholders, both internal and external to deliver coordinated and streamlined client services.

• Extensive operational aviation experience, knowledge and understanding of the ramp services function is essential.
• Demonstrated leadership presence and corporate maturity.
• Practical knowledge of industrial relations processes including the full range of people management activities.
• Experience in a fast-paced and time sensitive service operation managing the needs of multiple clients with divergent requirements with the ability to execute.
• Excellent judgment and ability to make sound decisions in a fast-paced, dynamic setting.
• Strong interpersonal, relationship-building, and negotiating skills, strong communication skills - both written and oral.
• Ability to work collaboratively and exercise initiative without supervision.

• On-site employee parking available.
• Opportunities for career advancement.
• Accrual of annual and personal leave.
• Comprehensive training and ongoing support provided.

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at Swissport Careersto learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation

Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.