Ramp Duty Manager

KEY BENEFITS TO YOU

• *Competitive Salary + Superannuation.*
• *Accelerated upskilling and career progression developing exceptional transferable skills.*
• Rotational rostering to provide flexibility & work/life balance.
• Reward & Recognition Scheme & Employee Assistance Program.
• Employee Assistance Program providing support to our people.

PURPOSE

The Ramp Duty Manager is responsible for overseeing the daily operations of Ramp Services and, in some locations, Fleet Presentation. The role ensures the safety and compliance of all ground operations, manages staff, and optimises resource allocation to meet operational needs. The Ramp Duty Manager plays a critical role in maintaining operational efficiency, enforcing airline and airport standard operating procedures, and managing the coordination of activities on the ramp. In certain locations, the Ramp Duty Manager works collaboratively with Ground Operations Managers to ensure seamless operations across all areas of ground services. This role requires proactive problem-solving, effective staff management, and adherence to safety protocols at all times. The Ramp Duty Manager reports directly to the Ground Services Manager and may be required to lead teams during both routine operations and disruptions, such as delays, cancellations, and weather-related events.

Responsibilities:

• Manage compliance across Ramp Services (and Fleet Presentation in applicable locations), ensuring all airline, airport, and Oceania Ground Force Standard Operating Procedures (SOPs) are followed by all staff.
• Oversee staff performance, addressing and documenting shortfalls, and providing clear instructions and corrective actions when necessary.
• Mentor new staff, providing clear expectations and goals, empowering them to succeed in their roles.
• Coordinate operations during disruptions, such as aircraft delays, cancellations, infrastructure upgrades, and weather conditions, ensuring minimal impact on operations.
• Proactively identify upskilling opportunities and allocate resources to meet evolving operational requirements.
• Conduct training sessions for staff, including upskilling and retraining to address performance issues.
• Allocate resources in line with the Company's Enterprise Agreement, managing leave entitlements, monitoring staff fatigue, and ensuring overtime is minimised.
• Foster a safety-conscious workplace culture by facilitating regular toolbox meetings and promoting a reporting culture.
• Read and interpret aircraft weight and balance loading instructions, hazardous materials labels, loading manifests, and baggage routing tags.
• Ensure all staff remain compliant and up to date with all Company communications, such as "Read and Sign" documents, updates, and memos.
• Ensure that ground service equipment meets safety standards, reporting defects and ensuring all staff follow the correct procedures for defect reporting.
• Assist with audits by airlines and the Company, providing accurate feedback and results.
• Build and maintain collaborative working relationships with Airport Authorities and key stakeholders involved in airport operations.
• Assist in recruitment processes, including the assessment and onboarding of new staff.
• Undertake other reasonable duties as directed by management.

Competencies:

• Current Ramp Leading Hand qualifications and experience.
• Respect and sensitivity towards cultural differences, treating all customers and internal staff equally and with dignity.
• Demonstrated leadership qualities, providing open feedback and support to promote staff development.
• Ability to remain composed and focused in high-pressure situations, making rational decisions and resolving conflicts promptly.
• Analytical and problem-solving skills, with the ability to evaluate issues, document facts, and find solutions.
• Exceptional communication skills, with the ability to deliver information professionally and impartially.
• Strong relationship-building skills, with the ability to establish rapport and maintain professional relationships.
• Adaptability and resilience in the face of change, with a positive approach to challenges.
• Excellent time management and organisational skills, with attention to detail and a focus on following procedures and meeting deadlines.
• High standards of personal grooming and professional deportment.
• Strong sense of confidentiality and ethical behaviour.
• Act as a role model, leading by example at all times.
• Thorough understanding of airport regulations and airline procedures.
• Experience working on the ramp in an airport environment.
• A minimum of 2 years' experience in people management is preferred.

HOW TO APPLY

Please complete the requested work history and education / qualifications information on the application page (you are encouraged to detail any (and all) certificates or license(s) information under the education section).

We would love to hear from you if you meet the selection criteria and if you have, and are able to commit to, the essentials that we are looking for to join our fantastic team.

Simply complete the application process by clicking the Apply Now button and we'll be in touch.

APPLY NOW

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