Duty Manager

2 weeks ago

Brisbane, Queensland, Australia Capri by Fraser Brisbane Full time $60,000 - $80,000 per year

About Us

Frasers Hospitality has a portfolio of unique, stylish and strategically located properties/hotels throughout Asia, Europe, the Middle East and India. Our current Australian portfolio includes Fraser Suites Sydney, and Capri by Fraser in Brisbane.

Frasers Hospitality is actively expanding its global presence of unique, stylish and strategically located properties in Asia, Europe, the Middle East and India; including continued growth in the Australian market. Our group currently manages a total of 140 properties, in 80 cities and over 22,800 keys worldwide.

Centrally located, Capri by Fraser Brisbane comprises of 239 rooms (Deluxe Suites, Studio Executives & one-bedroom Capri Suites). 

The Role

We are currently seeking a Front Office professional to join our enthusiastic and friendly team in the role of Duty Manager.

We are seeking applicants who have previous guest service management experience - in a 4-5 star property - if you are professional and customer focused then this could be your next role.

The successful Duty Manager is someone that can engage with our guests and personalise our services.

Flexibility is a must as our Team cover AM and PM shift on a rotational basis and Occasionally Nights over a 7 day roster.

Some of your responsibilities will include –

  • Plan and oversee all Front of House and Guest Service Processes during your shift
  • Protect the welfare and interests of guest to ensure the safekeeping of the property
  • Attending to customer queries and assisting with special requirements
  • Maintaining effective hotel wide communication at all times.
  • Leading by example, ensuring that both yourself and all Team Members provide exceptional service whilst adhering to the companies' policies and procedures
  • Maintaining the daily administration for guest feedback, investigation and reporting

About You

You will be guest focused and have previous experience in a similar role.  This role requires you to have the ability to lead and motivate your team whilst working closely with other departments to meet hotel needs. You will also have:

  • 2+ years exp in a front office position at a senior level
  • Flexible availability as shifts will cover a 7-day roster.
  • Strong, sound communication and interpersonal skills
  • Possess outstanding leadership skills
  • The ability to be organised and work in a timely manner
  • The highest level of professionalism and presentation
  • Well developed problem solving and analytical skills

  • Responsible Service of Alcohol Certificate

  • First Aid + CPR Certification

  • Tertiary Hospitality Management qualifications – desirable

What we offer

In return, we will offer you a supportive and inclusive work environment, further training and development to help you grow and learn new skills, as well as offer national & international career development opportunities.

We also offer discounted room rates across all our properties globally, discounted food and beverage in our Australian properties and dry cleaning of your uniform.

Applicants must be eligible to work in Australia and we will not be considering sponsorship opportunities for this particular role.

Only shortlisted candidates will be notified and the application may close before the closing date once the position is filled.

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