DUTY MANAGER

6 days ago

Brisbane, Queensland, Australia Beek Qld Pty Ltd Full time $75,915 - $85,000 per year

The multi-million dollar transformation of Lord Stanley Hotel is now complete Featuring a state-of-the-art Gaming Room, one of Brisbane's greenest and most inviting Beer Gardens, a Sports Bar, Restaurant, a massive 200" LED TV wall, Kids Playground, Function Room, and a stunning Deck overlooking the Gabba, the Lord Stanley Hotel is set to become a premier hospitality destination.

We are searching for exceptional Duty Managers to join our team approximately 42 hours per week and play a vital role in delivering an outstanding experience to our guests.

About the Role

The Hakfoort Group is seeking passionate and experienced Duty Managers to lead hotel operations at Lord Stanley Hotel in East Brisbane, QLD. This full-time leadership position is an exciting opportunity for a hospitality professional eager to contribute to a dynamic and growing organisation.

Key Responsibilities

  • Oversee daily hotel operations, ensuring the highest standard of guest satisfaction.
  • Lead and develop a skilled and motivated team.
  • Handle guest inquiries, complaints, and special requests professionally and efficiently.
  • Collaborate with other departments to ensure smooth and seamless operations.
  • Monitor hotel performance metrics, identifying opportunities for continuous improvement.
  • Ensure compliance with health, safety, and security regulations.
  • Assist the Hotel Manager with strategic planning and decision-making.

About You

  • Applicants should have formal qualifications and at least two years of relevant employment experience or, in the absence of formal qualifications, have at least three years of relevant employment experience as a Duty Manager in Food and Beverage or similar leadership role within the hospitality industry.
  • Proven ability to manage hotel operations, including food & beverage services.
  • Strong customer service focus with excellent problem-solving skills.
  • Exceptional communication and interpersonal skills.
  • Proficiency in hotel management softwaree.g. wirely an advantage
  • In-depth knowledge of industry regulations, policies, and best practices.
  • Flexibility to work weekends, holidays, and varied shifts as required.
  • Gaming and Keno experience highly regarded.
  • You should hold a current RSA, RSG, RMLV and Approved Manager Licence (or be willing to obtain).

What We Offer

  • Competitive salary
  • Training & career development programs.
  • Opportunities for career growth within the Hakfoort Group.
  • A supportive and inclusive team environment.
  • $75,915-$85,000 ANNUAL SALARY + SUPERANNUATION + MEALS
  • Ability to work 4 or 5 Day Roster is available

About Us

The Hakfoort Group is a leading hospitality group with a growing portfolio of prestigious hotels across Queensland, Australia. Our focus is on delivering exceptional guest experiences while investing in our people and fostering a positive work culture.

Join us at the Lord Stanley Hotel and be part of an exciting new era in Brisbane hospitality

Apply now and take the next step in your hospitality career with the Hakfoort Group.

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