Experience Guest Service

12 hours ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $90,000

**Job Title:** Guest Experience Professional

**Job Description**

The primary function of the Guest Experience Professional is to provide exceptional service to guests, ensuring a warm welcome and a heartfelt farewell. This role involves delivering personalized experiences that exceed guest expectations.

  • Guest Interaction: The Guest Experience Professional will interact with guests in a professional, friendly, and courteous manner, responding promptly to their inquiries and resolving any issues efficiently.
  • Room Management: The Guest Experience Professional will be responsible for updating and confirming billing details, capturing credit card information upon arrival, and ensuring accurate routing of accounts to third parties.
  • Reservation Management: This role involves updating guest reservations with relevant OPERA codes, traces, preferences, and comments to ensure seamless check-in and stay experiences.
  • Special Requests: The Guest Experience Professional will prioritize special requests such as early arrivals, VIPs, long stays, connecting/adjacent rooms, return guests, and specific room setups to ensure readiness for individual arrival times.
  • Wake-Up Calls: The Guest Experience Professional will manage wake-up calls for in-house guests, ensuring timely delivery and confirmation.
  • Departmental Trace Reports: This role involves efficiently processing departmental trace reports, maintaining accurate records, and providing updates as required.
  • Guest Inquiries: The Guest Experience Professional will respond to guest inquiries via email, direct message, and telephone, adhering to luxury standards of verbiage and response time.
  • VIP Folders: The Guest Experience Professional will set up VIP folders for next-day arrivals and ensure all arrangements meet luxury standards.
  • Luggage Storage: This role involves managing luggage storage, parcel retrieval, and inventory of loaned items, ensuring timely collection or return before check-out.
  • Currency Exchanges: The Guest Experience Professional will perform currency exchanges, process cash payments, and handle paid-outs in compliance with established procedures.
  • Hotel Offerings: To provide accurate and up-to-date information to guests, the Guest Experience Professional must remain informed about the hotel's offerings, special events, and promotions.
**Required Skills and Qualifications**

To excel in this role, the ideal candidate should possess excellent communication skills, a strong attention to detail, and the ability to work well under pressure. Previous experience in a similar role, preferably in the hospitality industry, is highly desirable.

**Benefits**

This role offers a competitive salary package, comprehensive training, and opportunities for career advancement within a dynamic and supportive team environment.

**Others**

As a Guest Experience Professional, you will have the opportunity to develop your skills and expertise in a fast-paced and rewarding environment, while making a positive impact on our guests' experiences.

  • Food And Beverage Attendant

    3 days ago

    Sydney, New South Wales, Australia Hospitality & Guest Experience Full time

    Be a part of sharing special places and shaping lasting memories with Australia's leading experiential tourism business.About UsWith spacious and thoughtfully designed rooms and suites, the Monarto Safari Resort caters to those seeking an escape from the everyday.Whether it's a family getaway or a romantic weekend, it serves as the perfect base for bringing...

  • Guest Experience Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomer Service Full time $35,000 - $55,000

    Room Attendant Job DescriptionAs a Room Attendant, you will be responsible for maintaining the cleanliness and organization of guest rooms to provide an exceptional experience for our guests. Your tasks will include:Cleaning guest bedrooms and bathrooms to ensure a high level of hygiene and comfort.Vacuuming rooms and corridors to maintain a clean and...

  • Guest Service Experience

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $50,000 - $80,000

    Customer Service RepresentativeA Guest Service Agent is responsible for providing a high level of service to hotel guests, ensuring their stay is enjoyable and memorable. They must be able to anticipate and meet guest needs, provide warm and friendly greetings, and communicate effectively with various departments to ensure guest requests are fulfilled.The...

  • Experience Guest Service

    4 days ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $36,960 - $47,680

    Guest Experience Specialist">First impressions are everything. As a Guest Experience Specialist, you will be responsible for delivering exceptional service to our guests from the moment they arrive through to their departure.A typical day in this role involves:Greeting guests with a warm welcome and providing them with a memorable experience.Anticipating and...

  • Guest Experience

    5 days ago

    Sydney, New South Wales, Australia Ingenia Communities Full time

    Join the team where river meets the seaAt Ingenia Holidays Nambucca Heads, you'll work in a stunning waterfront location where the Nambucca River meets the Pacific Ocean.Our park offers a vibrant environment with modern cabins, camping sites, and resort-style facilities including a swimming pool, water slides, splash park, and an onsite restaurant, V Wall...

  • Guest Experience

    5 days ago

    Sydney, New South Wales, Australia Ingenia Communities Full time

    Join the Crew Where Work Feels Like a HolidayAt Ingenia Holidays Soldiers Point, we don't just offer jobs, we offer joyNestled in the stunning Port Stephens region, our park is a playground for families and a dream workplace for those who love variety, energy, and a splash of fun.From helping guests dive into indoor splash zones to watching kids light up at...

  • Guest Experience

    4 days ago

    Sydney, New South Wales, Australia Ingenia Communities Full time

    Work in the heart of Sydney's vineyard regionIngenia Holidays Avina is a vibrant holiday park located just 50km from Sydney's CBD, offering a unique blend of countryside charm and resort-style living.As part of the team, you'll help create memorable stays for guests exploring local attractions like Featherdale Wildlife Park, the Hawkesbury Valley, and the...

  • Experience Leader

    4 days ago

    Sydney, New South Wales, Australia beBeeConcierge Full time $100,000 - $150,000

    Head of Guest ExperienceThis is a leadership role in a premium corporate environment where you will lead concierge operations to deliver outstanding service for all guests and visitors.Liaise with stakeholders to maintain a premium front-of-house environment and immaculate presentation of the reception.Support the Guest Experience Manager with reporting,...

  • Night Guest Service Experience

    2 days ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $50,000 - $85,000

    Night Guest Service Agent JobWe are looking for a skilled Night Guest Service Agent to join our team in providing exceptional customer service to our guests during the overnight shift.

  • Guest Experience

    5 days ago

    Sydney, New South Wales, Australia Ingenia Communities Full time

    Work by the River at TomakinJoin our team at Ingenia Holidays Tomakin, set on the beautiful Tomaga River between Batemans Bay and Moruya.Enjoy a relaxed coastal vibe, a supportive team, and a workplace surrounded by nature, beaches, and great local spots.About the Position We are looking for a Guest Experience Officer to join our Holiday Park team.This role...