Guest Experience

18 hours ago

Sydney, New South Wales, Australia Ingenia Communities Full time

Apply
- Share

Job description

Posted Thursday, 7 August 2025, 9:00 am
- We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.
- Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.

**About the Location**

Ingenia Holidays Soldiers Point offers stunning sunsets on a picturesque peninsula, with beautiful beaches, waterways, and top local spots like Rick Stein's Restaurant and the Soldiers Point Bowling Club right at our doorstep. Guests can enjoy fantastic facilities including indoor and outdoor pools, a splash play area, tenpin bowling, bike track, playgrounds, tennis court, and a Jungle Bungle play centre.

**About the Position**

We are looking for a Guest Experience Officer to join our Holiday Park team. This role will be critical in supporting a seamless front of house experience, ensuring positive and engaging interactions with our guests.

This position is casual, with the potential for additional hours to be picked up during peak periods.

**Responsibilities**
- Welcome every guest to Ingenia Holidays, explaining the park / resort, surrounding area, guest amenities and park activities
- Actively sell and promote Ingenia Holidays as the ideal holiday destination by sharing the unique story of your park
- Direct guest check in and check out and attend to general receptionist duties following correct procedures
- Ensure high level of customer service is maintained at all times
- Contact housekeeping or maintenance staff when residents/guests report problems

**About You**
- Exceptional customer service skills
- Previous experience in a similar role / industry
- Computer literate using Microsoft Suite and booking software
- Passionate about the tourism industry with a strong sales ability
- Team player, strong attention to detail and well organised worker

**Culture and Benefits**-
Job details
- Pay type
- **Hourly**
- Scan this QR code and apply
- Download
- Soldiers Point NSW 2317, Australia

  • Food And Beverage Attendant

    2 days ago

    Sydney, New South Wales, Australia Hospitality & Guest Experience Full time

    Be a part of sharing special places and shaping lasting memories with Australia's leading experiential tourism business.About UsWith spacious and thoughtfully designed rooms and suites, the Monarto Safari Resort caters to those seeking an escape from the everyday.Whether it's a family getaway or a romantic weekend, it serves as the perfect base for bringing...

  • Guest Experience

    4 days ago

    Sydney, New South Wales, Australia Ingenia Communities Full time

    Join the Crew Where Work Feels Like a HolidayAt Ingenia Holidays Soldiers Point, we don't just offer jobs, we offer joyNestled in the stunning Port Stephens region, our park is a playground for families and a dream workplace for those who love variety, energy, and a splash of fun.From helping guests dive into indoor splash zones to watching kids light up at...

  • Guest Experience

    4 days ago

    Sydney, New South Wales, Australia Ingenia Communities Full time

    Work in the heart of Sydney's vineyard regionIngenia Holidays Avina is a vibrant holiday park located just 50km from Sydney's CBD, offering a unique blend of countryside charm and resort-style living.As part of the team, you'll help create memorable stays for guests exploring local attractions like Featherdale Wildlife Park, the Hawkesbury Valley, and the...

  • Guest Experience

    4 days ago

    Sydney, New South Wales, Australia Ingenia Communities Full time

    Join the team where river meets the seaAt Ingenia Holidays Nambucca Heads, you'll work in a stunning waterfront location where the Nambucca River meets the Pacific Ocean.Our park offers a vibrant environment with modern cabins, camping sites, and resort-style facilities including a swimming pool, water slides, splash park, and an onsite restaurant, V Wall...

  • Guest Experience

    3 days ago

    Sydney, New South Wales, Australia Ingenia Communities Full time

    Work Where the Beach Is Your Backyard; Join Us at Bonny HillsLooking for a job that offers more than just a great team?At Ingenia Holidays Bonny Hills, you'll work in a stunning beachfront location just 20 minutes from Port Macquarie.Surrounded by nature, fresh coastal air, and a relaxed holiday vibe, this is your chance to build a career in a place people...

  • Guest Experience

    4 days ago

    Sydney, New South Wales, Australia Ingenia Communities Full time

    Work by the River at TomakinJoin our team at Ingenia Holidays Tomakin, set on the beautiful Tomaga River between Batemans Bay and Moruya.Enjoy a relaxed coastal vibe, a supportive team, and a workplace surrounded by nature, beaches, and great local spots.About the Position We are looking for a Guest Experience Officer to join our Holiday Park team.This role...

  • Guest Experience

    4 weeks ago

    Sydney, New South Wales, Australia IHG Hotels & Resorts Full time

    Chief Concierge | Full-time | InterContinental Sydney Coogee BeachJoin to apply for the Chief Concierge | Full-time | InterContinental Sydney Coogee Beach role at IHG Hotels & ResortsChief Concierge | Full-time | InterContinental Sydney Coogee Beach2 days ago Be among the first 25 applicantsJoin to apply for the Chief Concierge | Full-time | InterContinental...

  • Guest Experience Advocate

    2 days ago

    Sydney, New South Wales, Australia beBeeAmbassador Full time $80,000 - $85,000

    As a Guest Experience Ambassador, you play a pivotal role in fostering meaningful connections with our guests.Key Responsibilities:Stay abreast of the hotel and local area to consistently exceed guest expectationsHandle general enquiries, craft bespoke guest experiences, and engage with guests to enhance the service experienceRespond to guest requests,...

  • Guest Experience Ambassador

    2 weeks ago

    Sydney, New South Wales, Australia beBeePorter Full time $60,000 - $80,000

    Porter and Guest Experience SpecialistAs a Porter and Guest Experience Specialist, you will embody confidence and possess a deep understanding of how to create a truly unique guest experience. In this dynamic role, you will be the face of our hotel, providing outstanding service that leaves a lasting impression.The primary responsibility of this position is...

  • Guest Experience Ambassador

    6 days ago

    Sydney, New South Wales, Australia beBeeAmbassadorship Full time $50,000 - $70,000

    Job Overview">We are seeking a highly skilled and friendly Guest Experience Ambassador to join our team. In this role, you will be responsible for delivering exceptional guest experiences across all touchpoints. About the RoleThis is an exciting opportunity for a charismatic and organized individual who can provide world-class service to our guests. As a...