Guest Services Officer

2 weeks ago

Ballina Shire Council, Australia Reflections Holiday Parks Full time
The Role

This is a casual Guest Services Officer position, located at Reflections Holidays, Ballina & Shaws Bay.

The purpose of the role is to carry out guest services duties within the park, provide excellent customer service experience every time, and represent Reflections Holidays in a positive manner.

Key responsibilities of a Guest Services Officer include:

  • Provide exceptional customer service including liaising with guests face to face; via telephone and internet for bookings, enquiries, and complaints.
  • Have RMS, Newbook or similar reservations system experience.
  • Undertake general office duties, banking, and cleaning of office/kiosk.
  • Prepare correspondence, record keeping of all mail and carry out filing in accordance with procedures.
  • Assist Park Manager and Supervisors with the opening and closing of office and kiosk/store.
  • Receiving and dispensing of monies via computerised point of sale register.
  • Assist Supervisor with stock take and invoicing for kiosk, store, cabin, office, and cleaning equipment and chemicals.
  • Assist and direct visitors within the park and as they enter the park.
  • Assist Guest Services Supervisor in social media administration at park level as required.
About You

The successful candidate will have experience in:

  • Administration or front office reception.
  • Using a booking/reservations system.

Our new Guest Services Officer will be able to:

  • Manage time to meet priorities.
  • Learn quickly, use initiative, and adapt to changing work environments.
  • Solve problems with accuracy and efficiency to meet guest needs.
  • Demonstrate a high level of accuracy and attention to detail.
  • Communicate with all levels of guests to an excellent standard.
  • Positive attitude and willingness to learn.
  • Great teamwork and communication skills.
  • Flexible availability to work including weekend, peak holiday seasons and public holidays.
What Next?

Keen to further explore the opportunity to become a Reflections Holidays team member? We would love to get to know you

Select "Apply Now" to share your resume and a one-page cover letter describing how you meet our needs, and we will be in touch.

Aboriginal and/or Torres Strait Islander people are encouraged to apply.


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