Guest Services Agent

4 weeks ago

North Sydney Council, Australia Rydges Hotels Limited Full time
Overview

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Rydges North Sydney is part of EVT, a group focused on changing the game in hospitality and entertainment. If you're seeking to be part of wow-factor moments you can help shape, this is the right place.

About EVT: As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT, and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, among others.

About Rydges Hotels & Resorts: Proudly Australian & New Zealand owned, Rydges Hotels & Resorts provides a diverse range of elevated city, suburban, and resort-style hotels. From classic charm to sophisticated style, our properties deliver a refreshingly local experience with exceptional comforts for all guests. Join our team of local heroes dedicated to enhancing every guest's stay.

About the Role

We are seeking an enthusiastic and dedicated professional to join our team in Front Office as a casual Guest Service Agent. The ideal candidate will have a robust background in a similar environment, with a strong commitment to delivering exceptional guest experiences.

At Rydges North Sydney, we pride ourselves on providing exceptional accommodation and creating unforgettable experiences for our valued guests, whether they are here for leisure, large meetings and conferences, or celebrations. We are committed to delivering excellence at every turn.

Skills & Experience
  • Guest Interaction: Welcome and acknowledge all guests according to company standards, addressing service needs and bidding guests farewell with appreciation.
  • Communication: Exceptional written and verbal communication skills; clear and professional interactions.
  • Multitasking: Ability to manage multiple tasks efficiently while maintaining high service levels under pressure.
  • Teamwork: Collaborate with team members to ensure smooth operations and guest satisfaction.
  • Professional Conduct: Maintain a professional demeanor and presentation, including grooming standards.
  • Phone Etiquette: Answer calls with appropriate etiquette and helpful information.
  • Attention to Detail: Strong attention to detail in handling guest requests and tasks.
  • Opera PMS Experience: Opera Property Management System experience is highly regarded.
  • Flexibility: Available to work a flexible schedule across seven days, including late nights, weekends, and public holidays.
  • Valid Driver's License: A current New South Wales driver's license is required.
  • Legal Right to Work: Applicants must have the legal right to work in Australia; sponsorship is not available.
  • Police Check: Willingness to undergo a National Police Check.
  • Employee Benefits: Discounts from first day on-the-job, 50% off stays at EVT hotels, movie tickets and related discounts, discounts at Thredbo, and more.
  • Career Growth: Rapid career growth opportunities through the EVT network.
  • Community Involvement: Local volunteering and charitable giving.
  • Company Profile: Australia and NZ's largest and most diverse experiences company.

Join Rydges North Sydney as an EVT experience creator and Daymaker, making a positive impact on people, communities, and the environment every day.

Job Insights

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