Sales Development Representative Upsell

Sales Development Representative Upsell - Remote
Overview

Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we've scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.

The EH Way

• Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
• Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
• AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it's a fundamental part of how we operate, innovate, and scale
• Apolitical - we do not take a position on political or social topics, unless it relates to our Mission
• We Live by Our Values - we role model our values 100% of the time
• We Expect High Performance - we set a high standard and we're not satisfied with being average

This role must be based in Australia.

Role and Compensation

Kickstart your sales career: $72k base, $128,640 OTE uncapped, 140%+ achievable.

As an Upsell Outbound Sales Development Representative, you'll play a crucial role in driving growth across our ANZ customer base through proactive outreach and targeted upsell strategies. Working closely with our Account Executives and guided by an experienced Sales Development Manager, you'll be responsible for identifying expansion opportunities within existing customer accounts and reigniting conversations with dormant or under-utilised customers.

With your curiosity, persistence, and strong relationship-building skills, you'll spark interest in additional products and drive value through Employment Hero's suite of solutions. This is a perfect role for someone looking to break into SaaS sales, with a clear path to becoming an Account Executive and a focus on internal career progression.

Your key focus areas

• Proactively generate and qualify outbound upsell opportunities within existing customers through personalised outreach.
• Re-engage disengaged accounts to identify renewed interest or expansion potential.
• Collaborate with Account Executives to progress and close deals, ensuring a seamless handover process.
• Build and maintain a healthy outbound pipeline within your assigned customer segment.
• Partner with Customer Success and Marketing to surface expansion signals and uncover customer pain points.
• Researching existing accounts to uncover expansion opportunities and identify key stakeholders.
• Initiating outbound outreach via phone, email, LinkedIn, and other channels to drive interest in additional Employment Hero products.
• Conducting engaging discovery calls to understand business needs and align solutions accordingly.
• Routing qualified opportunities to Account Executives for further development and closure.
• Keeping detailed and up-to-date records of all outreach and conversations in CRM tools.
• Participating in outbound campaigns in collaboration with Marketing to support product launches and strategic initiatives.

Qualifications

• To thrive at Employment Hero, you'll need to embody The EH Way – operating with focus, agility, and an obsession with impact. For this role, you'll also bring:
• Proven experience in outbound B2B sales, lead generation, or SDR roles.
• Confidence in prospecting and cold outreach, particularly via phone and email.
• Strong communication and storytelling abilities with the capacity to engage and influence decision-makers.
• Experience using tools like Outreach, Salesforce, LinkedIn Sales Navigator, and ZoomInfo/Lusha.
• A goal-oriented mindset and a track record of hitting or exceeding KPIs.
• Resilience, curiosity, and the ability to think on your feet in a fast-paced environment.

Benefits

• You will work remotely, with the flexibility to own your time and impact
• You will access cutting-edge tools to amplify your work, knowledge and outputs
• You'll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
• You'll own ESOP (employee share options) in one of the world's fastest-growing tech companies
• You'll also have access to a wide range of benefits that includes - a very generous parental leave policy, subsidised egg freezing, a WFH office expense budget, and outstanding learning & development opportunities

At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.

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