Outbound Upsell Specialist

1 week ago

Sydney, New South Wales, Australia beBeeUpseller Full time $72,000 - $128,640
Upsell Representative

Drive growth across our ANZ customer base through proactive outreach and targeted upsell strategies.

Key Focus Areas:
  • Generate and qualify outbound upsell opportunities within existing customers through personalized outreach.
  • Re-engage disengaged accounts to identify renewed interest or expansion potential.
  • Collaborate with Account Executives to progress and close deals, ensuring a seamless handover process.
  • Build and maintain a healthy outbound pipeline within your assigned customer segment.
  • Partner with Customer Success and Marketing to surface expansion signals and uncover customer pain points.
  • Research existing accounts to uncover expansion opportunities and identify key stakeholders.
  • Initiate outbound outreach via phone, email, LinkedIn, and other channels to drive interest in additional products.
  • Conduct engaging discovery calls to understand business needs and align solutions accordingly.
  • Route qualified opportunities to Account Executives for further development and closure.
  • Maintain detailed and up-to-date records of all outreach and conversations in CRM tools.
  • Participate in outbound campaigns in collaboration with Marketing to support product launches and strategic initiatives.
About You:
  • To thrive, you'll need to embody The EH Way – operating with focus, agility, and an obsession with impact.
  • Bring proven experience in outbound B2B sales, lead generation, or SDR roles.
  • Confidence in prospecting and cold outreach, particularly via phone and email.
  • Strong communication and storytelling abilities with the capacity to engage and influence decision-makers.
  • Experience using tools like Outreach, Salesforce, LinkedIn Sales Navigator, and ZoomInfo/Lusha.
  • A goal-oriented mindset and a track record of hitting or exceeding KPIs.
  • Resilience, curiosity, and the ability to think on your feet in a fast-paced environment.

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