Product And Technical Support Specialist

3 weeks ago

Sydney, New South Wales, Australia Buscojobs Full time

Why Flextool and DuluxGroup?

As part of DuluxGroup, Flextool offers the stability and resources of a large global business—with the energy and agility of a close-knit local team. You'll be surrounded by people who are passionate about what they do, eager to learn, and ready to support you every step of the way.

We believe in Imagining a Better Place—for our customers, our products, and most importantly, our people. If you want to join a team that values your ideas, encourages innovation, and celebrates shared success, you're in the right place.

About the Role

At Flextool, we're powered by grit, innovation, and a passion for all things concrete and construction. From high-performance tools to heavy-hitting machines, we challenge industry standards, and we help tradies tackle tough jobs faster and smarter—while having a little fun along the way.

We're on the hunt for a hands-on Product & Technical Support Specialist to join our team. This is your chance to take ownership of a newly created role that sits at the beating heart of our product and customer experience. If you know your way around construction equipment, love solving problems, and get a kick out of helping others succeed, this could be the perfect role for you.

Whether you're a tradie looking to get off the tools, someone with hire industry experience, or simply passionate about the nuts and bolts of construction equipment—let's talk.

What You'll Be Doing

As our go-to technical product expert, you'll work closely with dealers, contractors, rental companies, and internal teams to keep the wheels turning smoothly.

Your key responsibilities will include :

  • Providing daily technical support, troubleshooting, and diagnostics for our equipment range
  • Creating and delivering training programs—both online and in person—for our customers, sales reps, and partners
  • Collaborating with suppliers and brand partners to stay on top of technical developments
  • Assisting with product testing, prototype evaluations, and new product introductions
  • Building and maintaining a detailed library of product specs, service info, and technical resources
  • Tracking product performance and proactively identifying improvement opportunities

This is a highly collaborative role where you'll help shape Flextools future with your insight, initiative, and technical know-how.

What's in it for You?

At Flextool, you're not just joining a team—you're joining a crew that genuinely cares, backs each other up, and knows how to celebrate wins.

Here's just a taste of what you'll enjoy :

Fitness Passport membership – discounted access to gyms and pools Australia-wide1,000 annual gap cover for private health insurance extrasPaid Community Action Day – give back to the community, your wayTop-tier learning and career development opportunitiesPaid parental leave from day one – 20 weeks for primary carers, 2 weeks for partnersEmployee recognition programs that shine a light on your achievementsGenerous discounts on DuluxGroup products and partner offersA supportive, down-to-earth culture that makes work enjoyable

What You'll Bring

We're looking for someone who's curious, confident, and comfortable getting their hands dirty.

You'll ideally have :

A basic understanding of petrol / diesel engines, mechanical systems, and electrical / hydraulic equipmentStrong communication skills and confidence presenting to all types of audiencesAn analytical mindset and the ability to interpret service manuals and technical documentationA passion for delivering outstanding customer experiencesSolid Microsoft Office skills and a valid Australian driver's licenseWillingness to travel within Australia and occasionally overseas

How to Apply

We're keen to connect with enthusiastic candidates as soon as possible. If this role sounds like a fit, hit "Apply" and let's get the conversation started.

J-18808-Ljbffr

#J-18808-Ljbffr

  • Product Configuration Technical Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeConfiguration Full time $99,440 - $121,450

    Technical Support Specialist - Product ConfigurationThe role of the Technical Support Specialist - Product Configuration is crucial in ensuring the timely delivery of high-quality products to our customers. This position interfaces between Sales, Engineering, and Manufacturing teams to interpret sales requirements and convert customer orders into production...

  • Product Technical Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $100,000 - $120,000

    About the PositionWe are seeking a highly skilled technical professional to join our team as a Product Support Specialist. As a key member of our support operations, you will play a critical role in ensuring the smooth delivery of technical product support to our customers.The successful candidate will possess excellent problem-solving skills, with the...

  • Technical Support Specialist Building Products

    2 weeks ago

    Sydney, New South Wales, Australia beBeeBuilding Full time $90,000 - $120,000

    Job Title: Technical Support SpecialistWe are seeking an experienced technical support professional to fill this key role in Sydney.The successful candidate will have significant experience in technical support roles within the building products industry, with a strong understanding of the National Construction Code (NCC) and relevant codes & standards.This...

  • Technical Product Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeMarketing Full time $120,000 - $150,000

    Job Title: Technical Marketing ManagerAbout the Role:We are seeking a full-time professional to leverage your technical experience and market knowledge to support effective product development and marketing activities globally.Key Responsibilities:Assist and support application specialists in their activities.Broaden your knowledge of our solutions and...

  • Technical Product Support Professional

    2 weeks ago

    Sydney, New South Wales, Australia beBeeSupport Full time $100,000 - $120,000

    Customer Service Specialist Job ProfileAs a Customer Service Specialist, you will play a crucial role in providing technical support to our customers, ensuring they receive exceptional service and experience with our products.The ideal candidate will be able to communicate complex technical information in a clear and concise manner, resolving issues...

  • Technical Product Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $80,000 - $100,000

    Job Role OverviewThe role of a Technical Product Specialist involves providing expert technical support to customers, partners and resellers for ESET products. This includes delivering top-notch product assistance, responding to customer inquiries and resolving any issues that may arise.Main ResponsibilitiesOffer superior technical assistance to customers,...

  • Technical Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeMicrosoft Full time $99,100 - $134,455

    Job Title: Technical Support Specialist">About the Role:We are seeking a highly skilled and motivated Technical Support Specialist to join our team. As a key member of our customer experience organization, you will play a crucial role in empowering customers to accelerate business value through differentiated customer experiences that leverage Microsoft's...

  • Technical Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $100,000 - $150,000

    Job Title: Technical Support SpecialistWe're seeking a highly skilled technical professional to join our team as a Technical Support Specialist. This role will involve working closely with clients to implement, support, and enhance their software products.The ideal candidate will have a strong background in software development and implementation, with...

  • Technical Support Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $90,000 - $130,000

    Job Title: Technical Support SpecialistA Technical Support Specialist is required to provide technical assistance to customers. The successful candidate will troubleshoot and resolve customer technical issues, collaborate with internal teams, and develop technical expertise.Key Responsibilities:Resolve customer technical queries in a timely manner.Develop...

  • Technical Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $80,000 - $140,000

    Job Title: Technical Support SpecialistAbout the RoleThis is an exciting opportunity to join our team as a Technical Support Specialist, where you will be responsible for resolving customer technical issues. You will work closely with cross-functional teams and leverage troubleshooting tools and practices to deliver exceptional results.Key...