Technical Support Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeTechnical Full time $80,000 - $140,000

Job Title: Technical Support Specialist

About the Role

This is an exciting opportunity to join our team as a Technical Support Specialist, where you will be responsible for resolving customer technical issues. You will work closely with cross-functional teams and leverage troubleshooting tools and practices to deliver exceptional results.

Key Responsibilities
  • Investigate and resolve customer technical issues in a timely and professional manner.
  • Collaborate with internal teams to ensure seamless issue resolution.
  • Develop and maintain knowledge of product features and services to provide accurate solutions.
  • Identify potential product defects and escalate them to the relevant teams for resolution.
Requirements

To succeed in this role, you will need:

  • Excellent problem-solving skills and ability to troubleshoot complex technical issues.
  • Strong communication and collaboration skills to work effectively with internal teams and customers.
  • Ability to learn and adapt quickly to new technologies and processes.
  • Knowledge of product features and services, or willingness to learn.
What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and innovative team.
  • Ongoing training and development opportunities to help you grow professionally.
  • A flexible work environment that supports work-life balance.
Why Join Us?

We are passionate about delivering exceptional customer experiences and believe that our people are key to achieving this goal. As a Technical Support Specialist, you will have the opportunity to make a real difference in the lives of our customers and contribute to the success of our organization.

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