Product Technical Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeTechnical Full time $100,000 - $120,000
About the Position

We are seeking a highly skilled technical professional to join our team as a Product Support Specialist. As a key member of our support operations, you will play a critical role in ensuring the smooth delivery of technical product support to our customers.

The successful candidate will possess excellent problem-solving skills, with the ability to work independently and as part of a team. They will also have strong communication skills, both verbal and written, and be able to present complex technical information to non-technical audiences.

  • Evaluate and resolve customer technical issues promptly and efficiently.
  • Develop and deliver high-quality training content to support staff.
  • Create knowledge articles and video content to enhance user experience.
  • Collaborate with cross-functional teams to drive business outcomes.
Requirements

To be considered for this position, you will need:

  • A strong background in technical product support.
  • Excellent problem-solving and analytical skills.
  • Proven ability to communicate complex technical information effectively.
  • Experience working with diverse stakeholders and teams.
Benefits

We offer a dynamic and supportive work environment, with opportunities for career growth and development. Our benefits package includes:

  • A competitive salary and bonus structure.
  • Ongoing training and professional development opportunities.
  • A collaborative and inclusive team culture.

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