Service Desk Analyst

5 days ago


Melbourne, Victoria, Australia GROW Inc Full time

Get AI-powered advice on this job and more exclusive features.

Company Description
Whether you're working from home or on your way to the office, chances are you're probably reading this because you're seeking a new adventure, or you're up for a new challenge. GROW Inc might just be that for you

So, who is GROW Inc?
Founded in 2016, we're the Australian FinTech success story you probably haven't heard about. We're solving big problems in the Superannuation and Managed Funds industry. The administration platforms (the software that tracks everything to do with your super) are built on things you or your parents would recognise from the glory days of 90's computing.

How are we doing it?
We're solving this by disrupting the wealth management industry with DLTA, our platform built on Distributed Ledger Technology which improves the financial wellbeing of Australians. We're making Super more timely and information more accessible whilst enabling wealth management companies to offer more cost effective solutions.

We're rebels with a cause. We're authentic, diverse, and embrace our differences as we continue to put a dent in the universe. We know diversity of thought helps us to build better solutions for our customers which is why we encourage the entire GROW team to bring their whole selves to work each and every day.

Job Description

  • Analysis of the Customer / Stakeholders problems and requirements
  • Provide first line investigation and diagnosis and promptly prioritises and allocates unresolved issues as appropriate.
  • Interpret user problems and identifies solutions and helps to implement these
  • Effective escalation and management of complex and unresolved incidents
  • Act to respond to day by day operational needs assisting in avoiding service disruptions and maintaining coherence to (SLA)
  • Execute required processes to ensure Quality outcomes in Member Servicing
  • Work effectively with the DevOps teams to ensure a robust process is in place for system monitoring
  • Be the coordination point when system incidents are incurred, contacting the appropriate on call staff when system monitoring identifies a degradation in service and provides up to date information to impacted stakeholders
  • Review and assist with the automation of scheduling tools to support fund compliance
  • Maintenance and reporting of adherence to SLAS for P&T's Service Desk Catalogue
  • Contribute to creation and maintenance of support documentation
  • Use data to review existing processes to understand: Bottlenecks, inefficiencies and where improvements can be made. The ability to connect repeated issues and insights to effectively provide recommendations and improvements the wider P&T team to consider in future iterations.

Qualifications

  • Prior experience as a Service Desk Analyst, or similar role
  • Strong communication skills, able to collaborate and communicate effectively with customers and stakeholders
  • Excellent analytical and problem-solving skills
  • Experience with Jira service desk
  • Prior Financial Services industry experience
  • Experience with tools like Jenkins and Postman

Additional Information

Why you'll love working at GROW

  • ME Days - Take an additional 3 days of leave off per year for wellness
  • Birthday Leave - Take an extra day off per year on your birthday
  • Community give back days - organised by us
  • Learning & Development Budget - up to $500 per year to use on your own development
  • Hybrid Work Arrangement - We have a true hybrid arrangement
  • Exciting Discounts - Think movie tickets, gift cards & even electronics

Looking for a job can be stressful and we don't want you agonising over the wording of your cover letter, so don't include one. Just make sure your CV is well-written and detailed enough so we can get a better idea of the type of person you are. Even if you don't meet every single requirement, but you feel inspired to join our mission, we encourage you to send in your application. You never know, you could be the perfect person to join our team

We are a Circle Back Initiative Employer – we commit to respond to every applicant.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Other
  • Industries
  • Software Development
#J-18808-Ljbffr
  • Service Desk Analyst

    19 hours ago


    Melbourne, Victoria, Australia CitiPower and Powercor Full time

    Get AI-powered advice on this job and more exclusive features.Company DescriptionCitiPower and Powercor own and operate electricity distribution networks servicing 1.2 million customers, enabling the transition to a clean energy future. Our networks provide reliable, safe, and affordable electricity supplies, playing a crucial role in the energy supply...


  • Melbourne, Victoria, Australia Yooralla Full time

    Apply now Job no: 494697Work type: Full - Time (Auto)Location: Melbourne CBDCategories: Information TechnologyIT Service Desk AnalystAre you ready to bring your exceptional IT expertise to a role where customer focus and innovation meet? Join Yooralla's dynamic IT Operations and Support team and make an impactAbout the RoleWorking as part of our IT...

  • Service Desk Analyst

    19 hours ago


    Melbourne, Victoria, Australia Save the Children Australia Full time

    There's something special about spending your days alongside like-minded people, just as committed to purposeful work as you. At Save the Children Australia, we attract bright and big-hearted people who are inspired to make a difference. Together, we are fearless in our pursuit of making lasting change for the children and communities who need it most.A...

  • Service Desk Analyst

    2 weeks ago


    Melbourne, Victoria, Australia St Vincent'S Health Australia Full time

    locations QLD - Brisbane, CBD & Inner Suburbs NSW - Sydney, CBD, Inner West and Eastern Suburbs VIC - Melbourne, CBD & Inner Suburbs time type Full timeposted on Posted Yesterdaytime left to apply End Date: March 18, 2025 (25 days left to apply)job requisition id JR141061Job Description:Better and fairer care.Always.St Vincent's has been a leader in...


  • Melbourne, Victoria, Australia GROW Inc Full time

    Our Company CultureWe're a dynamic team at GROW Inc, driven by our mission to disrupt the wealth management industry. We value diversity, authenticity, and innovation, creating a supportive environment for growth and development.Job RequirementsDemonstrate prior experience as a Service Desk Analyst or similar role.Exhibit strong communication and analytical...


  • Melbourne, Victoria, Australia MedHealth Full time

    Company DescriptionMedHealth are a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support. We support whole populations to better outcomes, yet never lose sight of the individual we are...


  • Melbourne, Victoria, Australia ABN Group Full time

    Our CompanyFor over 45 years, ABN Group has been a pioneer in the building, property, and finance industries, making the dream of home ownership a reality for thousands in Western Australia and Victoria. We've crafted over 90,000 homes, ranging from first homes to luxury residences, all while maintaining the trust of our community – 1 in 4 customers...


  • Melbourne, Victoria, Australia Yooralla Full time

    Job DescriptionAs a key member of Yooralla's dynamic IT Operations and Support team, the successful candidate will be responsible for delivering customer-centric support services.The IT Service Desk Analyst is the first point of contact for all IT support queries, resolving service requests and incidents while ensuring accurate capture, classification,...


  • Melbourne, Victoria, Australia Gallant Collective Full time

    Key Responsibilities:Client Support: Respond to and acknowledge user requests in a timely and respectful manner, whether via verbal or email communication, ensuring users are supported on the same day of their initial request.Ticket Management: Manage Service Desk tickets effectively by documenting resolution, root causes, or workarounds. Provide regular...

  • IT Support Analyst

    15 hours ago


    Melbourne, Victoria, Australia CitiPower and Powercor Full time

    CitiPower and Powercor are hiring an IT Support Analyst to join our team. In this role, you'll be responsible for providing technical support to our customers, analyzing and troubleshooting issues, and delivering exceptional customer service.About This RoleThis is a contract on-site position for a Service Desk Analyst located in Melbourne, VIC. The...


  • Melbourne, Victoria, Australia MedHealth Full time

    MedHealth offers a diverse range of career opportunities that enable individuals to grow professionally and personally. We value our employees' contributions and provide a supportive work environment that fosters collaboration and innovation.Role OverviewThis role involves working as part of a dynamic team to deliver high-quality IT support services to our...


  • Melbourne, Victoria, Australia VISITS Pty Ltd Full time

    Are you passionate about customer service and looking for a challenging role where you can grow your career? We are seeking an experienced IT Service Desk Professional to join our National Service Desk team at VISITS Pty Ltd.About VISITSAs a leading National Managed IT and Cyber Security Services Provider, VISITS has a strong reputation for achieving...


  • Melbourne, Victoria, Australia Save the Children Australia Full time

    About the RoleWe're seeking an experienced IT Service Desk Technician to join our Technology team in Melbourne or Brisbane. As a key member of our team, you'll be responsible for providing exceptional technical support to our staff and volunteers.Key ResponsibilitiesManaging incidents and service requests in a timely and effective mannerProviding on-site...


  • Melbourne, Victoria, Australia Gallant Collective Full time

    Key ResponsibilitiesClient Support: Respond to and acknowledge user requests in a timely and respectful manner, ensuring users are supported on the same day of their initial request.Ticket Management: Manage Service Desk tickets effectively by documenting resolution, root causes, or workarounds. Provide regular updates in tickets to reflect progress or...


  • Melbourne, Victoria, Australia Yooralla Full time

    Role OverviewThe IT Service Desk Analyst plays a crucial role in delivering customer-centric support services to Yooralla's clients.Key responsibilities include:Providing level 1 support services across desktop, network, infrastructure, application, telephony, and cloud service portfolios.Resolving service requests and incidents while ensuring accurate...

  • Service Desk

    19 hours ago


    Melbourne, Victoria, Australia VISITS Pty Ltd Full time

    We're undergoing phenomenal growth due to our amazing team and passion for empowering our clients through technologyWork for a leading MSP in a fast-paced and collaborative environmentLooking for an exciting new challenge to grow your career About VISITSVISITS is a leading National Managed IT and Cyber Security Services Provider and amongst the fastest...


  • Melbourne, Victoria, Australia Gallant Collective Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Gallant CollectiveDirector of Talent Solutions | Gallant CollectiveAbout the Role: We are seeking an experienced IT Help Desk Technician to join our clients team on a 6 month contract basis, with the possibility of extension. This role involves providing support...

  • Support Analyst

    5 days ago


    Melbourne, Victoria, Australia GROW Inc Full time

    Job OverviewGROW Inc is a FinTech success story disrupting the wealth management industry with its innovative platform built on Distributed Ledger Technology. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesAnalyze customer/stakeholder problems and...

  • Service Desk Expert

    3 days ago


    Melbourne, Victoria, Australia Specsolutions Full time

    Join Our Dynamic TeamWe are Specsolutions, an Indigenous supply chain aggregator dedicated to fostering growth and opportunity for our partners and clients. As a Service Desk Agent, you will be part of our dynamic team in Melbourne, supporting Datacom's Service Desk.Job DescriptionThis is an exciting opportunity to join our fast-paced team and deliver...


  • Melbourne, Victoria, Australia Zone IT Solutions Full time

    We are currently seeking a Service Desk Coordinator. You will be responsible for coordinating and managing the service desk operations, ensuring timely resolution of IT support requests and delivering excellent customer service to end-users.Responsibilities:Previous experience in a similar role, preferably in an IT support or helpdesk environment.Strong...