Service Desk Expert
4 days ago
Join Our Dynamic Team
We are Specsolutions, an Indigenous supply chain aggregator dedicated to fostering growth and opportunity for our partners and clients. As a Service Desk Agent, you will be part of our dynamic team in Melbourne, supporting Datacom's Service Desk.
Job Description
This is an exciting opportunity to join our fast-paced team and deliver exceptional technical support to end-users. You will troubleshoot and resolve complex technical issues, maintain detailed logs, and build expert knowledge of supported applications and systems.
Responsibilities
- Provide technical support via phone and email in a helpdesk environment.
- Troubleshoot and resolve technical issues, escalating when necessary.
- Document interactions and resolutions accurately.
- Develop and maintain expertise in supported applications and systems.
- Keep users informed during issue resolution.
- Contribute to process improvements for enhanced service delivery.
Qualifications
- Experience in technical support, preferably in large organizations.
- Familiarity with desktop applications, systems administration, and network engineering.
- Excellent communication and problem-solving skills.
- A service-oriented mindset with teamwork capabilities.
- Security Clearance (desired).
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