Service Desk Analyst
2 weeks ago
Always.St Vincent's has been a leader in Australia's health and aged care landscape for more than 165 years.
Since our founders, the Sisters of Charity, opened our first hospital in 1857, our services and nearly 30,000 people have been behind some of Australia's most important medical breakthroughs.
We are a microcosm of Australia's health and aged care system and are uniquely positioned to lead and respond to our rapidly changing environment.We are looking for a special kind of person - a St Vincent's kind of person.
Someone who puts excellence, compassion, connection and caring for other people at the heart of everything they do.We are actively sourcing an experienced Service Desk Analyst to join our Service Desk Team within St Vincent's Health Australia.
Reporting to the Service Desk Team Leader in your area, you will deliver prompt and effective resolution through the provision of first level technical phone and ticket support related to computer systems, software and hardware.
With a true passion for customer service, you will be committed in providing high quality technical support across all areas of the organisation.This position is available on a Permanent Full-Time basis, and could be based in Brisbane QLD, Sydney NSW or Melbourne VIC.
Hybrid work model in this role is encouraged.Key responsibilities of the role:Provide outstanding technical support to users - respond to incoming requests via phone and ticketing system in an efficient and effective mannerDiagnose and troubleshoot hardware, software, and network issues, and guide users through resolution stepsLiaise with vendors to escalate tickets where required, research solutions, and regularly review and update knowledge base articlesAssist and advise users on appropriate action and educate or coach where necessaryInstall software on user's device remotely and perform any basic administration tasks such as password resets, account creations etc.Proactively track, manage, resolve and complete requests and incidents within agreed service levels and maintaining customer satisfactionManage tasks in service request queue, resolve or triage incidents and requests within appropriate timeframeCreate and administer various shared network resources, provide permissions to software, drives and accounts and other general administrative needsThings that work for us:Tertiary qualification with some experience in Information Technology or qualified by experience in this fieldExcellent written and verbal communication skills as well as strong problem solving and troubleshooting skills and a keen eye for attention to detailStrong technical proficiency in Windows operation systems, remote desktop services, networking, hardware, telecommunications, and internet service troubleshootingDemonstrated knowledge of Microsoft Platform, O365 services, cloud systems and prior experience with remote management and ticket management toolsKnowledge or experience within the healthcare or similar large scale, complex environmentITIL v4 Certification – desirableAbility to deal with conflict resolution, as well as collaborate and support on multiple priorities simultaneously and seamlessly while maintaining attention to detail in a high pressure environmentProven personal management skills; self-enforcing punctuality, attendance, presentation and administration in all aspects and duties of the roleThings that work for you:Ability to visibly see your impact on the business and its serviceCompetitive salary packaging optionsDiscounted private health insuranceEmployee Assistance Program for staff and their familiesAccess to the Fitness Passport (FP)Why become part of St Vincent's Health Australia Because you're like us, you believe in our vision that every person, whoever and wherever they are, is served with excellent and compassionate care, by a better and fairer health and aged care system.
Better for all our people, who work tirelessly to provide the highest levels of care and quality of life for our patients and clients.
And better support for the local communities we play an important role in and continue to support.Reconciliation Action Plan As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.
For further information, visit celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.Your employment is conditional upon the completion of all required pre-employment checks, including relevant immunisations.Interested?
Apply today and please note - we will be progressing applications throughout the advertising period.Respectfully, no recruitment agencies.
#J-18808-Ljbffr
-
Service Desk Analyst
5 days ago
Melbourne, Victoria, Australia Cityfm Full timeJob DescriptionAs a Service Desk Analyst at City FM Australia, you will play a critical role in providing world-class support to our customers. Your responsibilities will include managing high volumes of calls, resolving incidents, and reporting to managers, while ensuring that all interactions are conducted in a professional and courteous manner.To excel in...
-
Service Desk Analyst
13 hours ago
Melbourne, Victoria, Australia ABN Group Full timeOur CompanyFor over 45 years, ABN Group has been a pioneer in the building, property, and finance industries, making the dream of home ownership a reality for thousands in Western Australia and Victoria. We've crafted over 90,000 homes, ranging from first homes to luxury residences, all while maintaining the trust of our community – 1 in 4 customers...
-
Service Desk Engineer
10 hours ago
Melbourne, Victoria, Australia Gallant Collective Full timeKey Responsibilities:Client Support: Respond to and acknowledge user requests in a timely and respectful manner, whether via verbal or email communication, ensuring users are supported on the same day of their initial request.Ticket Management: Manage Service Desk tickets effectively by documenting resolution, root causes, or workarounds. Provide regular...
-
Technical Service Desk Analyst
2 days ago
Melbourne, Victoria, Australia MedHealth Full timeMedHealth offers a diverse range of career opportunities that enable individuals to grow professionally and personally. We value our employees' contributions and provide a supportive work environment that fosters collaboration and innovation.Role OverviewThis role involves working as part of a dynamic team to deliver high-quality IT support services to our...
-
Information Technology Service Desk
13 hours ago
Melbourne, Victoria, Australia Gallant Collective Full timeGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Gallant CollectiveDirector of Talent Solutions | Gallant CollectiveAbout the Role: We are seeking an experienced IT Help Desk Technician to join our clients team on a 6 month contract basis, with the possibility of extension. This role involves providing support...
-
Service Desk Administrator IT
2 days ago
Melbourne, Victoria, Australia Baptcare Careers Full timeAbout the PositionThis is an exciting opportunity to join our IT team as a Service Desk Administrator.You will be responsible for managing all Level 1 and 2 Incidents and Service Requests, working closely with the IT Manager and other members of the team.Your Key Responsibilities Will Include:Providing Level 1 & 2 Support by troubleshooting and resolving IT...
-
Service Desk Engineer
4 days ago
Melbourne, Victoria, Australia Milestone IT (Milestone Information Technology) Full timeMilestone IT is a dynamic and innovative Information Technology company seeking an experienced IT Servicedesk consultant to join their team.As a Service Desk Engineer, you will be responsible for:Providing technical support and troubleshooting servicesInstalling, moving, adding, and changing equipment and softwarePerforming routine maintenance tasks to...
-
Front Desk Coordinator
4 days ago
Melbourne, Victoria, Australia FTI Consulting, Inc Full timeFTI Consulting is seeking a highly organized and detail-oriented Front Desk Coordinator to join our Melbourne office.The ideal candidate will be responsible for managing front desk operations, responding to inquiries, and providing exceptional customer service. Key responsibilities include answering phone calls, directing visitors, and maintaining the...
-
IT Service Desk Officer
5 days ago
Melbourne, Victoria, Australia Fujitsu Full timeFujitsu is committed to recruiting a diverse range of talents to help us achieve our purpose. We welcome applications from women and gender diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders.This...
-
Front Desk Operations Officer
6 days ago
Melbourne, Victoria, Australia Dental Health Services Victoria Full timeAbout the Position:The Front Desk Operations Officer is responsible for providing exceptional customer service and ensuring smooth operations at the Royal Dental Hospital of Melbourne's front desk.Key Responsibilities:Deliver outstanding customer service to patients and stakeholders.Manage front desk operations, including scheduling and coordination.Resolve...
-
Melbourne, Victoria, Australia Acxpa Full timeThe May 2024 Technical Support and Help Desk Customer Service Training Essentials course is an innovative solution for organizations seeking to elevate their customer service standards. This 3-hour online/virtual training session is designed to equip technical support/help desk employees with the skills and knowledge necessary to deliver exceptional customer...
-
IT Service Desk Expert
2 days ago
Melbourne, Victoria, Australia medhealth Full timeAbout the RoleThe Tech Bar Support role is an exciting opportunity to join our dynamic team at MedHealth. As a key player in our support function, you will be responsible for delivering exceptional technical support to our employees.Your main objectives will be to troubleshoot and resolve IT-related issues, ensuring that all office technology is operating...
-
Key Business Systems Analyst
7 days ago
Melbourne, Victoria, Australia Service Stream Full timeService Stream is a leading provider of essential services networks across Australia.We are seeking an experienced Key Business Systems Analyst to join our team in Melbourne. As a key member of our GBIS department, you will be responsible for analysing and improving our business processes and IT systems.About the Role:Business Process AnalysisYou will lead...
-
Customer Support and Help Desk Trainer
9 hours ago
Melbourne, Victoria, Australia Acxpa Full timeIn today's fast-paced business environment, it is crucial for technical support/help desk employees to possess strong customer service skills to provide an excellent experience for clients. The May 2024 Technical Support and Help Desk Customer Service Training Essentials course addresses this need by equipping employees with the essential knowledge and tools...
-
Help Desk Professional
6 days ago
Melbourne, Victoria, Australia NXTGIG Full timeWe are looking for a highly skilled Help Desk Professional to join our customer service team at NXT GIG. As a Help Desk Professional, you will be responsible for delivering exceptional support to our clients, ensuring their needs are met promptly and professionally.About This RoleThis is an entry-level full-time position that requires strong problem-solving...
-
Technical Service Desk Specialist
5 days ago
Melbourne, Victoria, Australia Michael Page Australia Full timeAbout Our CompanyWe are Michael Page Australia, a leading recruitment agency in the professional services sector.Job OverviewWe are seeking a highly skilled Helpdesk Operations Expert to join our dynamic team.Key Responsibilities:Provide technical support to clients and candidates via phone, email, or chat.Collaborate with the IT team on system upgrades and...
-
Senior Business Analyst
3 weeks ago
Melbourne, Victoria, Australia Service Stream Full timetime left to apply End Date: January 20, 2025 (24 days left to apply) job requisition id JR-114380 Primary Location VIC - Melbourne - 655 Collins St Job Description Summary Newly created role - contract opportunity About the Role We are looking for a Senior Business Analyst in this newly created role, to act as a key liaison between business stakeholders...
-
Front Desk Coordinator
6 days ago
Melbourne, Victoria, Australia Dipoto Counseling Group Full timeDipoto Counseling Group is looking for a highly skilled and organized Front Desk Receptionist to support our front desk operations. As a key member of our team, you will be responsible for ensuring our patients receive exceptional service and care.ResponsibilitiesWelcome and greet patients, families, and visitors in a friendly and professional mannerProtect...
-
Front Desk Coordinator
2 days ago
Melbourne, Victoria, Australia Bighornlaw Full timeWe are seeking a highly skilled Front Desk Coordinator to join our team at Sunset View Windows and Doors. As the face of our organization, you will play a crucial role in providing exceptional customer service and ensuring seamless operations.The ideal candidate will possess strong communication skills, be able to multitask with ease, and have a proven track...
-
Help Desk Technician
2 days ago
Melbourne, Victoria, Australia MedHealth Full timeMED HEALTH provides a purpose-built collection of industry-leading health, medical, and employment brands. Our unique capabilities come together to achieve the best possible health and employment outcomes for our clients and their supporters. We focus on whole populations while never losing sight of the individual's needs.Our CommitmentWe are committed to...
