IT Service Desk Specialist

5 days ago


Melbourne, Victoria, Australia Yooralla Full time
Job Description

As a key member of Yooralla's dynamic IT Operations and Support team, the successful candidate will be responsible for delivering customer-centric support services.

The IT Service Desk Analyst is the first point of contact for all IT support queries, resolving service requests and incidents while ensuring accurate capture, classification, prioritization, and escalation within Yooralla's IT Service Management Lifecycle.

  • Provide responsive and courteous IT support via phone, email, and in person.
  • Triage, resolve, and escalate level 1 service requests and incidents within SLA.
  • Log and document all IT requests, ensuring adherence to ITSM processes.

This critical role focuses on delivering high-quality support services across desktop, network, infrastructure, application, telephony, and cloud service portfolios.

Key responsibilities include:

  • Supporting network devices, Microsoft 365, Windows Server, and cloud platforms.
  • Managing user provisioning, assisting in audits, and contributing to IT training programs.
  • Participating in deployments, business continuity exercises, and daily IT operations.
What We Offer

Yooralla offers a range of benefits to its employees, including:

  • A supportive and inclusive work environment.
  • Ongoing professional development and training opportunities.
  • Competitive salary and benefits package.


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