Desktop Engineer L1

2 days ago

Melbourne, Victoria, Australia Iron Systems, Inc Full time
Main Duties And Responsibilities
  • Install, upgrade, support, and troubleshoot Windows, Mac and any other authorized desktop software/applications.
  • Install, upgrade, support, and troubleshoot. Eligible Recipient Workspace Hardware such as Desktop, Laptops, Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized peripheral equipment and devices
  • Perform general preventative maintenance tasks on devices and software
  • To follow and execute instructions provided by Subject Matter Experts
  • Provide onsite hand and eye support (Smart hand Support) to the customer/OEM SME's towards Install, upgrade, support and troubleshooting of devices in Network and Compute environment
  • MSI standard software installations/troubleshooting, driver updates, PC tuning activities, reimaging, security, encryption (BitLocker), antivirus.
  • Application installation, support, user assistance (MSI standards such as Google suite, okta, vpn, dialpad, Adobe, Microsoft, iprocurement)
  • To assist users with any logged IT related incident when called upon
  • To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible within SLAs; escalating incidents to other support teams where necessary
  • To accurately record, update, and document requests using the IT service desk system
  • To maintain a first-class level of customer service, ensuring that all customers are treated efficiently and in an appropriate manner
  • Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization
  • To be a highly motivated team player with the skills and ability to manage changing priorities
  • To create, maintain, and publish relevant support documentation in order to assist all Eligible Recipients with the quick resolution of their incidents and service requests and enable users to become more self-sufficient
  • Be willing to attend training as necessary to keep up-to-date with the latest technology and internal system processes
  • To attend training courses as identified and agreed for appropriate development
  • To contribute towards reporting as per customer requirement
  • Any other tasks as assigned and within the skillset of the person
Skills
  • Technical Skills: Good general understanding of IT principles such as ITIL, Desktop/Laptop Support, Windows Admin, Networks, Hardware and Domains

#J-18808-Ljbffr

  • Desktop Engineer L1

    4 days ago

    Melbourne, Victoria, Australia Iron Systems, Inc Full time

    Main Duties And ResponsibilitiesInstall, upgrade, support, and troubleshoot Windows, Mac and any other authorized desktop software/applications.Install, upgrade, support, and troubleshoot. Eligible Recipient Workspace Hardware such as Desktop, Laptops, Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized peripheral equipment...

  • Desktop Support

    5 days ago

    Melbourne, Victoria, Australia Total It Global Full time

    Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.- Provide first level contact and problem resolution for customer issues.- Maintain ticket updates for all reported incidents.- Install, upgrade, support and troubleshoot for printers, computer...

  • L1 + L2 IT Helpdesk Support

    3 days ago

    Melbourne, Victoria, Australia DWS Full time

    OverviewJoin to apply for the L1 + L2 IT Helpdesk Support role at DWS.DWS is seeking a full-time L1 + L2 IT Helpdesk Support specialist to join our national internal IT function. Start date: Immediately (max 2 weeks notice). Location: Melbourne CBD. Style: Hybrid; approx. 2-3 days per week in the CBD office + work from home (WFH).ResponsibilitiesResolve...

  • L1 + L2 IT Helpdesk Support

    3 days ago

    Melbourne, Victoria, Australia DWS Full time

    Overview Join to apply for the L1 + L2 IT Helpdesk Support role at DWS. DWS is seeking a full-time L1 + L2 IT Helpdesk Support specialist to join our national internal IT function. Start date: Immediately (max 2 weeks notice). Location: Melbourne CBD. Style: Hybrid; approx. 2-3 days per week in the CBD office + work from home (WFH). ...

  • Network Support Engineer

    7 days ago

    Melbourne, Victoria, Australia Tech Domain Full time US$25,000 - US$30,000 per year

    We are looking for an ONSITE IT & Network Support Engineer/Technician to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays, weekends).Tasks...

  • Desktop Support Technician

    7 days ago

    Melbourne, Victoria, Australia Rex Technologies Full time US$3,000 - US$5,000 per year

    Roles & responsibilities:Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage...

  • Desktop Support Technician

    5 days ago

    Melbourne, Victoria, Australia Rex Technologies Full time

    **Roles & responsibilities**:Desktop Technician will provide day to day localRequired Technical Skills- Ticketing Systems - ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory, GP Update, Re-imaging of Laptops, Bit locker, Network Printers, Networking, Installations & Troubleshooting.**Functions include**:- Windows 10-11, Microsoft Active...

  • Desktop Dispatch Engineer

    3 days ago

    Melbourne, Victoria, Australia Total IT Global Full time $24,950 - $30,000 per year

    We're Hiring – Desktop Support Engineer (Casual Dispatch) | MelbourneAbout UsAt Total IT Global, we elevate digital journeys with cutting-edge innovation to achieve the vision of 'the enterprise of the future'. We offer a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centers. We partner with high-growth...

  • Desktop Support Engineer

    2 weeks ago

    Melbourne, Victoria, Australia Searchability® Full time

    This range is provided by Searchability. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$55,000.00/yr - A$70,000.00/yrDirect message the job poster from SearchabilityMicrosoft 365, ServiceNow, RMM, WindowsWe are a leading Managed Service Provider who offer a range of support from onsite...

  • Desktop Support Engineer

    1 week ago

    Melbourne, Victoria, Australia Blubiz Full time

    We are currently seeking an experienced Desktop Support Engineer to provide onsite and remote technical support to Senior Executives and staff for one of our key clients.This is a full-time position located on customer premises in Port Melbourne.Working with highly experienced solutions experts and remote support team, you will be responsible to maintain...