Customer Support Representative

3 weeks ago

Fairfield City Council, Australia Komatsu Australia Full time
Overview

Join Komatsu Australia as a Customer Support Representative. In this dynamic role, you will provide assistance to both internal and external customers with all queries related to parts sales, orders, and deliveries, ensuring Komatsu's Customer Support Charter (CSC) is met.

Role details

Location: Fairfield

Remuneration: $75,000 – $80,000

Rotating start times between 7:30am and 11:30am

What You'll Be Doing
  • Be the first point of contact for our customers — in person, over the phone, or via email.
  • Processing parts quotes & orders, keeping customers informed of order status.
  • Manage critical orders and backorders, sourcing solutions quickly and professionally.
  • Providing support for internal departments as needed.
  • Adhere to all company policies, procedures & customer support standards.
  • Interpreting & sourcing parts from local & OEM vendors.
  • Provide alternate options where practical to support customer needs.
  • A positive, customer-first mindset and a can-do attitude.
  • Strong computer literacy & mechanical aptitude.
  • A commitment to safety — for yourself, your team, and the environment.
  • Previous experience in parts interpreting or a mechanical trade background is a bonus.
Training and development

OEM Machine Specific Training: If you don't feel you have the skillset don't worry Komatsu provides this training.

Benefits
  • Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
  • Income Protection Insurance provided through our company superannuation fund.
  • Career: Recognition, awards, flexibility, further education studies and internal career development.
  • Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
  • Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
  • Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.

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