Customer Support Representative

4 weeks ago

Fairfield, Queensland, Australia Komatsu Australia Full time
Overview

Join Komatsu Australia as a Customer Support Representative. In this dynamic role, you will provide assistance to both internal and external customers with all queries related to parts sales, orders, and deliveries, ensuring Komatsu's Customer Support Charter (CSC) is met.

Role details

Location: Fairfield

Remuneration: $75,000 – $80,000

Rotating start times between 7:30am and 11:30am

What You'll Be Doing
  • Be the first point of contact for our customers — in person, over the phone, or via email.
  • Processing parts quotes & orders, keeping customers informed of order status.
  • Manage critical orders and backorders, sourcing solutions quickly and professionally.
  • Providing support for internal departments as needed.
  • Adhere to all company policies, procedures & customer support standards.
  • Interpreting & sourcing parts from local & OEM vendors.
  • Provide alternate options where practical to support customer needs.
  • A positive, customer-first mindset and a can-do attitude.
  • Strong computer literacy & mechanical aptitude.
  • A commitment to safety — for yourself, your team, and the environment.
  • Previous experience in parts interpreting or a mechanical trade background is a bonus.
Training and development

OEM Machine Specific Training: If you don't feel you have the skillset don't worry Komatsu provides this training.

Benefits
  • Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
  • Income Protection Insurance provided through our company superannuation fund.
  • Career: Recognition, awards, flexibility, further education studies and internal career development.
  • Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
  • Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
  • Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.

#J-18808-Ljbffr

  • Sales Representative

    1 day ago

    Fairfield, Queensland, Australia Air Liquide Full time $80,000 - $120,000 per year

    Air Liquide Australia is a market leader Gases, Technologies and Services for Industry in Australia. Air Liquide Australia provides innovative, responsive and customer focused services to our product range, which improves the performance of our customers while helping protect the environment.Air Liquide has a full-time opportunity for a Business Development...

  • Sales Representative

    3 weeks ago

    Fairfield, Queensland, Australia Air Liquide Full time

    OverviewAir Liquide Australia is a market leader in gases, technologies and services for industry. We provide innovative, responsive and customer-focused services to our product range, helping improve customer performance while protecting the environment. This is a full-time opportunity for a Business Development Specialist to join our team based in...

  • Customer Service Officer

    3 weeks ago

    Fairfield, Queensland, Australia Reo Group Full time

    OverviewJoin a growing FMCG brand as a temporary Customer Service Officer. This role offers an immediate start with a rotating roster (including some weekends) and flexible work-from-home options. You will provide multi-channel support to deliver exceptional service and support customer satisfaction and retention in a fast-paced...

  • Customer Service Officer

    3 weeks ago

    Fairfield, Queensland, Australia Fairfield City Council Full time

    OverviewJoin to apply for the Customer Service Officer role at Fairfield City CouncilThe Customer Service Officer is responsible for the provision of front desk and kiosk related duties to all Leisure Centre patrons. This includes general reception and customer service duties, including phone enquiries, cash handling, bookings for centre run programs,...

  • Cleaning Services Supervisor

    2 weeks ago

    Fairfield, Queensland, Australia Assetlink Full time $60,000 - $80,000 per year

    About Assetlink:We pride ourselves on our culture – The Assetlink Way.We have one of the country's most diverse and dependable workforces. We have also been awarded the prestigious Top Employers Certification and won the AHRI Cross Cultural Management Award, recognising our commitment to providing a safe, supportive and passionate working environment.Our...

  • Kmart Fairfield NSW

    4 weeks ago

    Fairfield, Queensland, Australia Kmart Group Full time

    Kmart Fairfield NSW - Holiday Casual Team Member OpportunitiesBrighter Futures start hereAs Australia's biggest and most loved retailer, we've been brightening up everyday life for families for over 50 years. At our stores, distribution centres, and offices in Australia and New Zealand. All around the globe. Our diverse and inclusive 47,000 strong team come...

  • Parent Mentor/Advisor

    3 days ago

    Fairfield, Queensland, Australia Sarina Russo Full time $60,000 - $80,000 per year

    FairfieldThe Sarina Russo Group in the last 45 years is dedicated to empowering people and communities through innovative education and employment solutions. We strive to inspire personal growth and career success by providing tailored support, fostering inclusive and diverse opportunities, and championing lifelong learning. Our commitment is to create...

  • Real Estate Executive

    1 day ago

    Fairfield, Queensland, Australia Marando Real Estate South West Full time $49,900 - $168,644 per year

    We are seeking an energetic person to join a dynamic office that has been established in the community for over 50 years and regarded as one of the area's most successful independent offices.We are open to the prospect AGENT & ASSOCIATE TEAM as well.We are seeking a motivated person to join our very successful and competitive sales team.We are looking...

  • Pharmacy Assistant

    2 days ago

    Fairfield, Queensland, Australia Terrywhite Chemmart Fairfield Full time $26,880 - $28,800 per year

    We are seeking a customer-focused Pharmacy Assistant to join our new growing team on 2 days per week in TerryWhite Chemmart Fairfield, with the possibility of more hours down the track.Prior retail experience is preferred but not essential. The successful applicant will be involved in the following:* Customer Service: assisting customers with product...

  • Experienced Pharmacy Assisstant

    3 days ago

    Fairfield, Queensland, Australia Fairfield Gardens Chemist Full time $45,000 - $60,000 per year

    Fairfield Gardens Chemist is seeking a friendly, reliable, and customer-focused Pharmacy Assistant to join our supportive and professional team. This role is ideal for someone who enjoys helping people, thrives in a fast-paced retail setting, and is passionate about health and wellness. We have Full-Time, Part-Time, and Casual positions available,...