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Sales Operations Manager
3 months ago
Humanforce provides the market leading, employee-centred, intelligent, and compliant HCM suite for frontline and flexible workforces, offering highly configurable, best-in-one WFM, HR and Payroll - without compromise. Humanforce was founded in 2002 and has built strong foundations with our 2300-strong customer base and over 600,000 users across a wide range of industries, including aged care, childcare, hospitality, retail, local government and more. Today, we have offices across Australia, New Zealand, the Philippines and the United Kingdom.
Our vision is to make work easier and life better by focusing on the needs and fulfilment of frontline workers, and the efficiency and optimisation of businesses.
Humanforce solutions are designed to help clients drive engagement and productivity for their frontline workforce, with an intelligent, cloud-based platform for employers and managers, and a user-friendly mobile app, specifically designed for employees in their flow of work.
We are on a mission to deliver an exceptional employee experience for workforces by offering a compelling employee value proposition and great work effectiveness through connection, development and wellbeing while delivering intelligent manager automation to drive cost optimisation, increased productivity, and growth, and enhance compliance confidence for businesses as they adapt to evolving challenges and objectives.
Who you areWe're in search of an exceptional Sales Operations Manager to join our team If you possess a burning passion for unlocking your sales team's full potential and possess the wizardry to transform raw data into revenue-boosting magic, then this is the role for you
As the Sales Operations Manager at Humanforce, you'll be the genius behind the scenes, orchestrating a flawless symphony of insights and strategies. Your expertise will be the driving force behind our success, and you'll have the opportunity to make a significant impact on our organisation.
You are savvy with software, enjoy finding solutions to complex problems and finding ways to impact business outcomes through optimisation. Driven and hungry to hit targets, you are also a team player who enjoys sharing knowledge and strategies with those around you. You love the challenge of working in a constantly evolving, rapid growth environment with a high performing team who will keep pushing you forward.
What you'll do- Oversee and manage the daily operations of our go-to-market function.
- Provide analytical support to the sales leader by analysing sales activities and identifying areas for improvement.
- Foster a high-performance culture within the sales team by providing necessary support and guidance.
- Enhance the effectiveness of the CRM system to facilitate streamlined sales processes.
- Monitor and optimise the time required to close deals, ensuring efficient progression through the sales pipeline.
- Develop and execute territory planning, quota planning, and strategies to maximise sales team productivity and efficiency.
- Generate insightful analysis custom reports on customer metrics, such as the number of customers, customer size, and industry trends.
- Collaborate with the marketing team to understand TAM (Total Addressable Market) and SAM (Serviceable Addressable Market), and devise effective tactics to increase opportunities in the sales pipeline
- Proven track record in sales operations or sales enablement, with a focus on software/technology industry preferred.
- In-depth knowledge of sales processes and systems, including expertise in CRM platforms and sales enablement tools.
- Exceptional analytical and data-driven problem-solving skills to drive informed decision-making and optimise sales strategies.
- Outstanding communication, collaboration, and project management skills to effectively work with cross-functional teams.
- Previous experience in a fast-paced, high-growth technology company is highly desirable, showcasing your ability to thrive in dynamic environments
- Strong organisational and time management skills, with a demonstrated ability to prioritise tasks and meet deadlines efficiently.
- Knowledge of WFM or HCM SaaS software
- Experience working with CRM software such as SugarCRM or HubSpot
- Sales operations training or certifications
- We are bold
- We are all in
- We are customer obsessed
- We do what we say
- We are good humans
We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms.
Benefits- A flexible working environment
- The opportunity to be part of a fast-growing tech company
- A focus on development with access to Go1 learning
- Paid parental leave and Quarterly Wellbeing Days
- Employee talent referral scheme (know great people, be rewarded)
- A fun and friendly culture working with passionate and talented people
- A work environment where you can genuinely improve the world of work
We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.
We are a 2023 Circle Back Initiative Employer and commit to respond to every applicant.
