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Customer Service Representative
3 months ago
A career of life-changing impact starts here
Multiple temporary and permanent opportunities available located across NSW Be in a career that drives you with TAFE NSW Competitive salary package and access to multiple benefits Entry level customer service positionsLife-changing impact starts with an incredible team who see their career as an opportunity to transform someone's world. Whether that's inspiring students, supporting each other, or helping our communities and industries flourish. It's a ripple effect and you can be at the heart of it.
We invest in our people
Life-changing impact doesn't happen by itself. We support you to get the career training and professional development opportunities you need to make a difference.
About the role
The Customer Service Representative is responsible for providing transactional support and enquiry management to enable the Student Services Branch to offer its service catalogue to all cohorts at all stages of the customer journey. The customer service representative will support a multi-channel strategy through customer-focused service delivery that maximises enrolment, retention, and completion of TAFE NSW courses and supports the provision of related services to other TAFE NSW customers.
Hours of work
Standard operating hours are 8:00am to 6:00pm (Monday to Friday), this may change due to operational requirements.
We will gather your preferences during the recruitment process. Hours are also subject to change based on the needs of the business.
About you
To succeed in this role, you'll have prior experience working in a high-volume service sector environment and/or experience delivering customer assistance over a variety of channels, including phone, email, and in-person interactions. You will be well-versed in technology, with knowledge of MS Office, email and digital communications.
You'll be able to collaborate effectively and operate as a team member because you have good verbal and writing communication abilities.
To find out more about the role, click to view the and .
Diversity is part of our DNA
We're creating an accessible and inclusive workforce, so you can bring your whole self to work and connect through our many employee networks. We believe in a diversity of thought, so we can make life-changing impact, together.
A career of life-changing impact awaits you. Apply now Applications close 11:59pm, Sunday 9 July 2023
TAFE NSW currently has a variety of permanent and temporary vacancies available across a number of our campus locations.
TAFE NSW will be creating a Talent Pool for upcoming temporary and ongoing vacancies over the next 18 months. Successful candidates will automatically be placed on this Talent Pool.
We encourage applications from candidates who identify as Aboriginal and/or Torres Strait Islander.
Aboriginal Employment Support: For assistance with applications, interview preparation or questions regarding Confirmation of Aboriginality requirements please contact our Aboriginal Employment Advocates via email: or phone Alisha Soper or Jordan Smith
For any role specific enquiries please contact Linda Dewbery on or
We encourage applications from people with a disability and will make any reasonable adjustment that you may need in the assessment process and on the job. For assistance, please email
Technical issues: please contact I Work for NSW Support Team on Mon-Fri) or
To apply, click on 'apply now' and provide a copy of your current resume and complete the pre screening questions, including addressing the below
