Case Manager 2

2 weeks ago

Stafford, Queensland, Australia Employment Plus AU Full time
Start your career with The Salvation Army today


We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.


ABOUT US


The Salvation Army is one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship.

The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.


  • Why this role matters


The Salvation Army Australia's Homelessness Stream provides high quality, person centred services to people at risk, and or experiencing homelessness.

We support adults and families, including accompanying children with accommodation, case management, outreach support, financial assistance, connection and referral to other specialist services.


Our philosophy is that every person deserves dignity, respect and quality of service and that no one should be without a safe, affordable and secure home.

Services are free, voluntary, accredited and delivered by professional and committed staff.

About the role


We are seeking a values-driven Case Manager for homelessness who will provide case management support, in both a community and residential based setting, that assists people to achieve housing stability, experience improved social inclusion and achieve a level of self-mastery that will enable them to sustain tenancy and lead their best lives.

This support is achieved through person-centred case management incorporating resilience, trauma informed and strengths-based practices whilst working effectively with other members of the team to provide a comprehensive service that reflects the vision, mission and values of The Salvation Army.

You will successfully

  • Effective relationships are established with clients that encourage selfdetermination and participation
  • Provide case management support to individuals in accordance with TSA case management models and standards of practice
  • Ability to complete thorough assessments, inclusive of needs, risks and vulnerabilities
  • Ongoing assessment of the individuals' presenting issues, vulnerabilities and needs from initial intake to exit
  • Individual case plans are developed in collaboration with clients and include a range of interventions that address the needs or goals of clients, as well as barriers to achieving those
  • Case plans are implemented with active client participation
  • Clients are assisted to access support services and establish community supports, and where needed are assisted through advocacy with service providers
  • Progress and outcomes of individual case plans are regularly monitored and reviewed and where needed action is taken to ensure the plan continues to meet client needs or goals
  • Accurate, up to date client records and data is maintained for all clients in accordance with TSA standards and procedures using TSA information systems
  • Risks to clients, staff and TSA are identified and bought to the attention of the relevant supervisor or manager as soon as possible
  • Service gaps are identified and recommendations for service delivery improvements are made
  • Participates in local network meetings inclusive of Communities of Practice meetings
  • Displays high levels of emotional intelligence, with an awareness of how personal values and beliefs can impact work
  • Participates in regular supervision and case review meetings
This is a full-time, max term (1 year) position based in Stafford, QLD. Salary and conditions are in accordance with the SCHADS Crisis Level 2.

You will have

  • Tertiary qualification in Community Services, Social Work or related field. A degree level qualification is preferred.
  • Relevant experience in a social service environment including in client assessment and case management
  • A national police record check is required
  • An international police record check is required, where applicable
  • A Working with Children Check is required
  • Driver's Licence
  • We are committed to providing a safe environment for our people. Please note that The Salvation Army has a mandatory vaccination procedure._
What we offer

  • Flexible working conditions
- (Maybe eligible to) NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits (delete if General ABN)

  • Employee Assistance Program
  • Independent confidential counselling service
  • Financial, retail and lifestyle discounts and benefits
  • Discounted health and fitness programs through Fitness Passport
  • Up to 8 weeks leave per year through our purchase leave scheme
  • Generous Parental Leave offering of 12 weeks
  • Up to 5 days paid leave per year to support a TSA program or activity
  • An inclusive culture of dedicated, passionate, and professional team members
  • Positively supporting and impacting the lives of others through your career co

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