Isc Remote Support

2 weeks ago

Milton, Queensland, Australia Modular Mining Systems, Inc Full time

ISC Remote Support:

Location:
Milton, QLD, AU, 4064

Req ID: 25566

Onsite or Remote:
Hybrid Position


Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximising value for customers through innovative solutions.

With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimising performance.

Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics, and medical, through its many brands and subsidiaries, including Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Modular Mining Systems is the global leader in mine management technology and a wholly-owned subsidiary of Komatsu LTD. Our innovative technology powers mine operations in every corner of the globe.

The products we cultivate, the solutions we engineer, and the service we deliver set us apart in the Mining Technology industry.


We're more than a company, and we're a community of passionate, creative professionals striving toward a shared vision: revolutionizing the way the mining industry operates.

With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation, and encourages you to think big, share ideas and be yourself.


Job Purpose:

As part of MTS's Global Support Team, you will provide timely technical support to our products, Argus and Pegasys.

We are seeking a highly motivated and energetic person who can deliver a superior level of professional excellence and contribute to maintaining our position as the world leading provider of advanced monitoring technology for ground engaging equipment.

This full-time position provides technical support for our industry leading products globally, based at the Milton office.

Job Duties and Responsibilities:

  • Provide first and second level technical support for Argus and Pegasys.
  • Manage tickets through the incident life cycle ensuring regular updates to customers.
  • Manage customer escalations in accordance with agreed SLAs and support agreements.
  • Liaise with other areas of the business including field staff, project teams and product teams.
  • Application, network and hardware troubleshooting.
  • Understanding technical architecture and components of Argus and Pegasys.
  • Identifying and contributing to supporting processes such as problem management and knowledge management.
  • Contributing to projects (new, upgrades and moves) and release updates.
  • Contributing to the continuous improvement of the support framework.

Required Skills:

  • Windows Operating Systems and Networking
  • User security and rights management
  • Windows 10 Technology and Windows Server 2012+
  • Remote support delivery tools
  • Understanding Firewall, NAT and Routing rules
  • Basic network diagnostics
  • Basic Microsoft SQL Server and Transact-SQL

Desired Skills:

Ideally you will be experienced in support delivery to global customers as well as the following:

  • Team player
  • Selfmotivation
  • Ability to communicate effectively both verbally and in writing
  • Attention to detail and taking ownership of tasks to completion
  • Strong time management skills with ability to balance work priorities
  • Calm disciplined approach to conflict situations
  • Personal interest in staying uptodate on technology trends
The role will be required to form part of a roster and be part of an on-call roster.

Modular Mining Systems Pty Ltd is an Equal Opportunity Workplace. All qualified applicants will receive consideration for employment without regard to gender, race, age, disability, sexual orientation, or religion.

  • Isc Team Leader

    2 weeks ago

    Milton, Queensland, Australia Modular Mining Systems, Inc Full time

    ISC Team Leader:Location: Milton, QLD, AU, 4064Req ID: 25733Onsite or Remote: Partial Remote PositionKomatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximising value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies,...

  • Ict Support Officer

    2 weeks ago

    Milton, Queensland, Australia Lutheran Services Full time

    ICT Support OfficerAbout UsLutheran Services is a not-for-profit organisation that has been serving the people and communities of Queensland since 1935. We provide quality, contemporary care and support for people of all backgrounds, at more than 20 locations throughout Queensland. Our dedicated workforce of nearly 1800 makes a difference to the lives of...

  • Regional Support Manager

    2 weeks ago

    Milton, Queensland, Australia Modular Mining Systems, Inc Full time

    Regional Support Manager:Location: Milton, QLD, AU, 4064Req ID: 27099Onsite or Remote: Hybrid PositionKomatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximising value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies,...

  • Software Support Supervisor

    1 week ago

    Milton, Queensland, Australia Modular Mining Systems, Inc Full time

    Software Support Supervisor:Location: Milton, QLD, AU, 4064Req ID: 27887Onsite or Remote: Onsite PositionKomatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximising value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies,...

  • Technical Support Consultant

    2 weeks ago

    Milton, Queensland, Australia Pronto Software Full time

    Level 1, 189 Coronation DriveMiltonQLD 4064Home»Technical Support Consultant (QLD)About the positionAbout our Technical Support Consultant opportunity:Want to grow your career in IT with your excellent customer service skills?Do you enjoy solving technology challenges?How about in a well-established and mature Australian software development and vendor...

  • Data Analyst

    2 weeks ago

    Milton, Queensland, Australia smile Full time

    ABOUT SMILESmile is a dynamic national organisation that is based in Australia and was founded in 2006. It is powered by a talented and dedicated team. Our organisation consists of 5 divisions including the National Dental Network, Health Fund Partnerships, Projects & Investments plus more recently, Retail Dental Cover and Corporate Dental Cover. We have...

  • Cardiac Scientist

    1 week ago

    Milton, Queensland, Australia Healthcare Professionals Group Full time

    Benefits Work with a specialist provider of cardiovascular diagnostic ultrasound services Welcoming, supportive team Further develop your career with a team of specialist Accredited registered training provider for EP Competitive Salary Flexible work arrangements to cater to your lifestyle and needs Access to stateoftheart procedure rooms Work with an...

  • Continuous Improvement Lead

    2 weeks ago

    Milton, Queensland, Australia Modular Mining Systems, Inc Full time

    Continuous Improvement Lead - Milton, QLD:Location: Milton, QLD, AU, 4064Req ID: 29591Onsite or Remote: Hybrid PositionKomatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximising value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT...

  • Performance Assurance Lead

    2 weeks ago

    Milton, Queensland, Australia Modular Mining Systems, Inc Full time

    Performance Assurance Lead - Milton, QLD:Location: Milton, QLD, AU, 4064Req ID: 29591Onsite or Remote: Hybrid PositionKomatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximising value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT...

  • Administration Assistant

    2 weeks ago

    Milton, Queensland, Australia Cater Care Full time

    Introduction:Part time position availableWork for a market leader with a work/life balance, talented & friendly teamOpportunities for training to progress your careerDescription:The Role:Cater Care is looking for a sociable and proactive Administration Assistant to join the team at the Office.The role will be primarily reception work along with several...

  • Administration Assistant

    2 weeks ago

    Milton, Queensland, Australia Cater Care Full time

    Introduction:Part time position availableWork for a market leader with a work/life balance, talented & friendly teamOpportunities for training to progress your careerDescription:The Role:Cater Care is looking for a sociable and proactive Administration Assistant to join the team at the Office.The role will be primarily reception work along with several...

  • Test Analyst

    2 weeks ago

    Milton, Queensland, Australia Modular Mining Systems, Inc Full time

    Test Analyst - Developer:Location: Milton, QLD, AU, 4064Req ID: 29433Onsite or Remote: Hybrid PositionKomatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximising value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies,...

  • Project Controller

    1 week ago

    Milton, Queensland, Australia Globe 24-7 Full time

    Newmont has recently acquired Newcrest Mining creating the world's leading gold mining company.With operations around the world, our workforce reflects the diversity of the communities where we operate. We aim to create an inclusive environment where everyone feels safe, valued, and supported to bring their whole unique self to work. We bring out the best in...

  • Applications Engineer

    2 weeks ago

    Milton, Queensland, Australia Modular Mining Full time

    Applications Engineer Location: Milton, QLD, AU, 4064 Req ID: 29717 Onsite or Remote: Hybrid Position Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximising value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT...

  • Key Account Manager

    1 week ago

    Milton, Queensland, Australia Komatsu Full time

    Date: Jun 16, 2024- Location: Milton, QLD, AU, 4064- Req ID: Onsite or Remote: Hybrid PositionJob Purpose:The Key Account Manager plays a critical role in managing and nurturing existing customer relationships with key clients and accounts, with the aim of becoming a trusted advisor. The primary goal is to maximise revenue and profitability by ensuring...

  • Fundraising and Engagement Coordinator

    1 week ago

    Milton, Queensland, Australia National Parks Association of Queensland Full time

    ROLE SUMMARYThe National Parks Association of Queensland Inc. (NPAQ) advocates for the protection, expansion and effective management of the protected areas in Queensland; offers a bushwalking and outdoor recreation activities program; and provides opportunities to participate in community conservation and citizen science projects.Working closely with the...

  • Continuous Improvement Lead

    4 weeks ago

    Milton, Queensland, Australia Komatsu Full time

    Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximising value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and...

  • Continuous Improvement Lead

    1 month ago

    Milton, Queensland, Australia Komatsu Full time

    Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximising value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and...

  • Isc Remote Support

    2 months ago

    Milton, Australia Modular Mining Systems, Inc Full time

    **ISC Remote Support**: **Location**: Milton, QLD, AU, 4064 **Req ID**: 25566 **Onsite or Remote**: Hybrid Position Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximising value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT...

  • Isc Remote Support

    6 days ago

    Milton, Australia Modular Mining Systems, Inc Full time

    **ISC Remote Support**: **Location**: Milton, QLD, AU, 4064 **Req ID**: 25566 **Onsite or Remote**: Hybrid Position Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximising value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT...

  • Ict Support Officer

    3 weeks ago

    Milton, Australia Lutheran Services Full time

    **ICT Support Officer** **About Us** Lutheran Services is a not-for-profit organisation that has been serving the people and communities of Queensland since 1935. We provide quality, contemporary care and support for people of all backgrounds, at more than 20 locations throughout Queensland. Our dedicated workforce of nearly 1800 makes a difference to the...

  • Program Support Officer

    3 days ago

    Milton, Australia National Affordable Housing Consortium Full time

    We are a social value enterprise providing affordable housing through dynamic community-based partnerships. Driven by our mission to increase supply, we continuously strive to make a difference. When we place new tenants into an affordable rental, or help our families achieve their dream of home ownership, we are proud to be part of something...

  • Regional Support Manager

    2 weeks ago

    Milton, Australia Modular Mining Systems, Inc Full time

    **Regional Support Manager**: **Location**: Milton, QLD, AU, 4064 **Req ID**: 27099 **Onsite or Remote**: Hybrid Position Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximising value for customers through innovative solutions. With a diverse line of products supported by our advanced...

  • Technical Support Consultant

    3 weeks ago

    Milton, Australia Pronto Software Full time

    Level 1, 189 Coronation Drive Milton QLD 4064 Home » Technical Support Consultant (QLD) About the position **About our Technical Support Consultant opportunity**: Want to grow your career in IT with your excellent customer service skills? Do you enjoy solving technology challenges? How about in a well-established and mature Australian software development...

  • Marketing Analyst

    4 weeks ago

    Milton, Australia smile.com.au Full time

    ABOUT SMILE Smile is a dynamic national organisation that is based in Australia and was founded in 2006. It is powered by a talented and dedicated team. Our organisation consists of 5 divisions including the National Dental Network, Health Fund Partnerships, Projects & Investments plus more recently, Retail Dental Cover and Corporate Dental Cover. We have...

  • Continuous Improvement Lead

    4 weeks ago

    Milton, Australia Modular Mining Systems, Inc Full time

    **Continuous Improvement Lead - Milton, QLD**: **Location**: Milton, QLD, AU, 4064 **Req ID**: 29591 **Onsite or Remote**: Hybrid Position Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximising value for customers through innovative solutions. With a diverse line of products...

  • Performance Assurance Lead

    2 weeks ago

    Milton, Australia Modular Mining Systems, Inc Full time

    **Performance Assurance Lead - Milton, QLD**: **Location**: Milton, QLD, AU, 4064 **Req ID**: 29591 **Onsite or Remote**: Hybrid Position Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximising value for customers through innovative solutions. With a diverse line of products supported...

  • Continuous Improvement Lead

    4 weeks ago

    Milton, Australia Modular Mining Systems, Inc Full time

    **Continuous Improvement Lead - Milton, QLD**: **Location**: Milton, QLD, AU, 4064 **Req ID**: 29591 **Onsite or Remote**: Hybrid Position Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximising value for customers through innovative solutions. With a diverse line of products...

  • Allied Health Services Leader

    3 days ago

    Milton, Australia MULTIPLE SCLEROSIS SOCIETY OF QUEENSLAND Full time

    The Allied Health Services Leader will be responsible for leading and developing high quality holistic services, assessment, information, and support to the MS Queensland community. This role will be responsible for providing quality community-based services including home and communitybased assessments, living skills training, home modifications and...

  • Administration Assistant

    1 week ago

    Milton, Australia Cater Care Full time

    **Introduction**: Part time position available Work for a market leader with a work/life balance, talented & friendly team Opportunities for training to progress your career **Description**: **The Role**: Cater Care is looking for a sociable and proactive Administration Assistant to join the team at the Office. The role will be primarily reception work...

  • Administration Assistant

    3 weeks ago

    Milton, Australia Cater Care Full time

    **Introduction**: Part time position available Work for a market leader with a work/life balance, talented & friendly team Opportunities for training to progress your career **Description**: **The Role**: Cater Care is looking for a sociable and proactive Administration Assistant to join the team at the Office. The role will be primarily reception work...

  • Planner / Scheduler

    2 weeks ago

    Milton, Australia Globe 24-7 Full time

    Newmont has recently acquired Newcrest Mining creating the world’s leading gold mining company. With operations around the world, our workforce reflects the diversity of the communities where we operate. We aim to create an inclusive environment where everyone feels safe, valued, and supported to bring their whole unique self to work. We bring out the...

  • Test Analyst

    4 weeks ago

    Milton, Australia Modular Mining Systems, Inc Full time

    **Test Analyst - Developer**: **Location**: Milton, QLD, AU, 4064 **Req ID**: 29433 **Onsite or Remote**: Hybrid Position Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximising value for customers through innovative solutions. With a diverse line of products supported by our advanced...

  • Quality Assurance Specialist

    3 weeks ago

    Milton, Australia Modular Mining Systems, Inc Full time

    **Quality Assurance Specialist - MTS AU - I&A**: **Location**: Milton, QLD, AU, 4064 **Req ID**: 26520 **Onsite or Remote**: Hybrid Position Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximising value for customers through innovative solutions. With a diverse line of products...

  • B2b Account Manager

    3 weeks ago

    Milton, Australia Pro AV Solutions Full time

    Do you want to be part of a vibrant and high-achieving Sales team in the Unified Communications, Modern Workplace and Audio Visual Industry? To join a purpose driven organisation and help our customers solve their communications and collaboration challenges across the ever changing digital technology landscape? Do you love the thrill of closing a deal and...

  • Project Controller

    2 weeks ago

    Milton, Australia Globe 24-7 Full time

    Newmont has recently acquired Newcrest Mining creating the world’s leading gold mining company. With operations around the world, our workforce reflects the diversity of the communities where we operate. We aim to create an inclusive environment where everyone feels safe, valued, and supported to bring their whole unique self to work. We bring out the...

  • Key Account Manager

    2 weeks ago

    Milton, Australia Komatsu Full time

    Date: Jun 16, 2024- Location: Milton, QLD, AU, 4064- Req ID: 30534- Onsite or Remote: Hybrid Position**Job Purpose**: The Key Account Manager plays a critical role in managing and nurturing existing customer relationships with key clients and accounts, with the aim of becoming a trusted advisor. The primary goal is to maximise revenue and profitability by...

  • Key Account Manager

    2 months ago

    Milton, Australia Modular Mining Systems, Inc Full time

    **Key Account Manager**: **Location**: Milton, QLD, AU, 4064 **Req ID**: 28958 **Onsite or Remote**: Onsite Position Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximising value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT...