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Escalations Officer

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Ballarat, Victoria, Australia Department of Justice and Community Safety Full time
About usConsumer Affairs Victoria (CAV) is the state's consumer regulator who ensure a fair and competitive marketplace in Victoria.


The Information & Dispute Services Centre (IDSC) provides information and advice across a range of mediums to support voluntary compliance and inform businesses, landlords, consumers and tenants about their rights and responsibilities.

In certain circumstances Consumer Affairs Victoria (CAV) will provide dispute services. These services are compliance oriented and are focussed on obtaining an outcome consistent with the law.

About the roleAs an Escalations Officer, you will be responsible for:

Assessing and responding to complaints and contacts received by Consumer Affairs Victoria in accordance with the relevant legislation and case management guidelines.

About you

  • Theoretical knowledge of CAV's Regulatory approach and Compliance Policy.
  • Experience or sound knowledge of CAV's legislative enforcement activities, including a working knowledge of CAV's Escalation Framework.
  • Sound knowledge of the legislation and policies administered by Consumer Affairs Victoria.
  • The ability to learn software packages.
How to Apply

FOR INTERNAL VPS EMPLOYEES:

IMPORTANT INFORMATION:


The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with the department's obligations under the Occupational Health and Safety Act 2004 (Vic).

Therefore, there is a requirement that all DJCS employees be fully vaccinated against COVID-19 in order to undertake duties outside of their homes.

At interview stage and prior to commencement of employment with the department, you will need to provide evidence that you are vaccinated against COVID-19 with three doses of a COVID-19 vaccine.

Upon commencement of employment with the department you will be required to provide evidence that you have an up-to-date vaccination status within the timelines specified by the department into the DJCS Service Portal.

This includes evidence of three doses of a COVID-19 vaccine required by the department (from time to time).

Acceptable evidence includes:

  • COVID19 digital certificate (available via your myGov account)
  • Your immunisation history statement (available via your myGov account)
Other documentation outside the above will not be accepted as evidence of having received your COVID-19 vaccine doses.