Customer Service Trainee
7 months ago
**Customer Service Trainee**
**Team, unit **Customer Services
**Division **Customer and Business Services
**Work location **Learmonth Road, Ballarat
**Employment type **Full-Time Fixed-Term (-years)
**Position reports to **Team Leader Customer Services
**Direct reports **Nil
**Our Values**
Our vision: _Fostering sustainable living, thriving communities and a healthy environment. _
Our purpose: _We care for our community and environment ensuring essential water services are safe, reliable, _
- and affordable now and in the future. _
Our values: _Integrity Teamwork Leadership Care**Organisational Environment**
At Central Highlands Water (CHW) ‘_Safety is Everyone’s Priority_. We are committed to the safety of our people,
customers and the community we serve and have a zero tolerance towards bullying, harassment or violence within
the workplace.
We have an inclusive workplace that embraces diversity and difference - we believe anyone can change the world.
Islander people, people living with disability, neurodiverse people, LGBTIQA+ and people from different cultural
backgrounds.
We facilitate and encourage employees’ continuous professional development. Employees are supported to remain
informed of current industry best practice and are encouraged to take an active personal interest in staying up to
date with professional practices, standards, and latest trends.
We believe that everyone has the capability to demonstrate leadership, regardless of their formal level of authority.
We expect all team members to focus their efforts on developing and displaying the leadership behaviours defined
in our Leadership Capability Framework. We have a commitment to enhancing our leadership maturity across the
whole business, through supporting our people to build their capability to Lead Self, Lead People and Lead the
Organisation.
**Purpose**
Reporting to the Team Leader Customer Services, you will develop skills over a two-year traineeship that will
enable you to understand and respond to a broad range of customer enquiries and develop customer relation skills
to a competent level.
You will also learn skills in a range of business systems and develop a basic level of understanding of the greater
Customer Services team, including but not limited to, establishing, and maintaining customer accounts and
associated data bases, facilitating connections to services, providing information about asset locations, receiving
payments, and be the first point of contact for incoming customer telephone enquiries.
The primary role of the Customer Service Trainee is to receive telecommunication (written and verbal) enquiries
that relate to customer accounts, to accurately input related information and maintain CHW’s database to ensure
the accurate production of tariff invoices and processing associated payments.
**Key Duties/Responsibilities**
- To be CHW’s first point of contact for customer service responsibilities.
- Participate and contribute to team discussions to continuously improve customer service practices.
- Assist in the timely response to customer requests and solving customers issues within level of
- delegation or escalating where appropriate.
- Assist with the telecommunications flows and coordination of visitors to Central Highlands Water.
- Undertake a variety of customer service administration duties.
- Assist with the provision and processing of advice/information to meet customer account enquiry needs.
- Process and maintain accurate customer property details within the appropriate billing system.
- Provide and process advice/information for water and wastewater connections.
- Other duties as directed.
**. Authority and Accountability**:
- Responsible for the completion of basic tasks involving a range of basic skills under established practices
and procedures.
- Work is monitored under supervision either individually or in a team environment.
- At all times, create, maintain, and foster a safe work environment and ensure compliance with the
- provisions of the Occupational Health and safety Act, Regulations, and CHW policies and procedures.
- Accountable for satisfactory completion of all studies/development expectations related to the
- qualification within specified timeframes.
**. Judgement and Decision Making**:
- Judgement is limited to be able to identify customers’ needs and respond appropriately in resolution or
escalation as appropriate.
- Guidance is always available from the Team Leader Customer Services.
**. Specialist Knowledge and Skills**:
- Basic understanding of technical concepts and willingness to use initiative.
- Good working knowledge of customer service principles.
- Demonstrated basic computer skills and working knowledge of Microsoft Office, internet, and specialist
- Accuracy in general processing and assessments.
**. Leadership/Management Skills**:
- Not required.
**. Interpersonal Skills**:
- Developed communication and interpersonal sk
-
Registrar - Oncology Advanced Trainee
7 months ago
Ballarat, Australia Sante Recruitment Full timeThe service currently employs five full-time medical oncologists, six visiting medical oncologists and four visiting haematologists. Our junior team consists of one medical oncology fellow, one oncology advanced trainee registrar, two basic physician trainee (BPT) medical registrars, and three Hospital Medical Officers (HMO). Of these, one BPT and one HMO...
-
Trainee Logistics Operator
7 months ago
Ballarat, Australia ALSTOM Full timeReq ID:453710 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter...
-
Oncology Advanced Trainee
7 months ago
Ballarat, Australia JPS Medical Full time**The Role**: This is a 12 month fixed term contract - Provide supervised outpatient services to Medical Oncology patients - Contribute to enhancing the development of the Medical Oncology service - Assist with the training and development of medical students and basic physician trainees **The Location**: This is the largest centre in Western Victoria and...
-
Trainee Court Registrar, Horsham Magistrates'
6 months ago
Ballarat, Australia Court Services Victoria Full timeAbout us The Magistrates' Court of Victoria (MCV) is a jurisdiction within the Court Services Victoria statutory authority and has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state. The Court determines in excess of 300,000 cases per annum at 51 venues, equating to approximately 90 per cent...
-
Trainee Court Registrar, Ballarat, Magistrates'
7 months ago
Ballarat, Australia Court Services Victoria Full timeAbout us The Magistrates' Court of Victoria (MCV) is a jurisdiction within the Court Services Victoria statutory authority and has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state. The Court determines in excess of 300,000 cases per annum at 51 venues, equating to approximately 90 per cent of...
-
Trainee Court Registrar, Horsham Magistrates'
6 months ago
Ballarat, Australia Magistrates Court Full timeLocation: Western Region | Ballarat Job type: Full time / Ongoing Organisation: Magistrates Court **Salary**: $65,409 - $72,262 Occupation: Legal Reference: VG/MC1662B - Full time - Ongoing - $65,409 per annum plus superannuation - Be part of a workforce who facilitate the provision of justice to Victorian communities. - Join a team of high performing...
-
Trainee Court Registrar, Ballarat, Magistrates'
7 months ago
Ballarat, Australia Magistrates Court Full timeLocation: Western Region | Ballarat Job type: Full time / Ongoing Organisation: Magistrates Court **Salary**: $66,063 - $72,985 Occupation: Legal Reference: VG/MC1922 - Full time - Ongoing - $66,063 per annum plus superannuation - Be part of a workforce who facilitate the provision of justice to Victorian communities. - Join a team of high performing...
-
Corporate Services
2 months ago
Ballarat, Australia City of Ballarat Full time**12-month Traineeship - full-time position (Monday to Friday)****: - **Are you a recent school leaver looking to build a career in administration?**: - **National Trainee Award wages*** Are you a recent school leaver looking to build a career in administration? This is your chance to gain hands-on experience and a nationally recognised qualification...
-
Civil Maintenance Trainee
7 months ago
Ballarat, Australia Central Highlands Water Full time**Civil Maintenance Trainee** **Team, unit **Maintenance Delivery **Division **Capital Delivery and Networks **Work location **Learmonth Road, Ballarat **Employment type **Full-Time Fixed-Term - year **Position reports to **Team Leader Maintenance Delivery **Direct reports **Nil **Our Values** Our vision: _Fostering sustainable living, thriving...
-
Customer Experience Officer
7 months ago
Ballarat, Australia Service Victoria Full timeWho we are Service Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021. The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. Our senior...
-
Customer Experience Manager
7 months ago
Ballarat, Australia Service Victoria Full timeWho we are Service Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021. The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. Our senior...
-
Medical Registrar
3 days ago
Ballarat, Australia Grampians Health Horsham and Dimboola Full timeLocation: Ballarat Central, VIC, AU, 3350 **2025 Medical Registrar (Advanced Trainee)** **General & Subspecialty Medicine** **Fixed Term - Full Time 03/02/2025 - 01/02/2026** **86 Hours, per fortnight** **$56.30-$77.50 per hour + Salary packaging** **About the role** Our recruitment is done in partnership with the Western Victorian Regional General...
-
Customer Experience Officer
3 days ago
Ballarat, Australia Service Victoria Full time**VPS2 Customer Experience Officer (CXO) | Work Location**: Ballarat CBD | Full Time - Fixed Term (12 months) | 7.6 hours per day between 8am - 8pm Who we are Service Victoria is an Administrative Office within the Department of Premier & Cabinet charged with simplifying, improving and modernising essential government transactions and delivering customer...
-
Payroll Trainee
7 months ago
Ballarat, Australia Grampians Health Full timeLocation: Western Region | Ballarat Job type: Full time Organisation: Grampians Health **Salary**: Salary not specified Occupation: Administration/Secretarial, Education and Training, Human Resources Reference: 18978 **About the Role** This role offers a great opportunity to learn and grow. Whilst learning on the job, the role primarily involves...
-
Customer Experience Officer
7 months ago
Ballarat, Australia Service Victoria Full timeWho we are Service Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021. The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. Our senior...
-
Customer Experience Officer
1 week ago
Ballarat, Australia Service Victoria Full timeLocation: Western Region | Ballarat Job type: Full time / 12 Months Organisation: Service Victoria **Salary**: $55,439 - $71,194 Occupation: Communications, Marketing and Media Reference: VG/1665591SSJBCM Position Title: Customer Experience Officer Work Location: Ballarat CBD Employment Type: Full Time Tenure: Fixed Term (12 months initially) VPS...
-
Customer Experience Officer
3 days ago
Ballarat, Australia Service Victoria Full timeLocation: Western Region | Ballarat Job type: Full time / 12 Months Organisation: Service Victoria **Salary**: $55,439 - $71,194 Occupation: Communications, Marketing and Media Reference: VG/1665591SS VPS2 Customer Experience Officer Work Location: Ballarat CBD Full Time - Fixed Term (12 months), with a view to a 12 month extension Staff will be...
-
Traineeship - Business / Community Services
1 week ago
Ballarat, Australia gforce employment + recruitment Full timegforce Apprenticeship & Traineeship Services are one of the region’s largest employers of apprentices and trainees. **Benefits**: Ability to select a career option of your choice between options such as Community Services, Business administration, Finance or customer service. Be part of a workplace culture that welcomes and appreciates diverse...
-
Business Trainee: Consumer Affairs Victoria
7 months ago
Ballarat, Australia NextGen Jobs Full timeNextGen Jobs is hiring a Business Trainee to support the **Department of Government Services**. Do you have an interest in launching your career in the government while earning a **Certificate III in Business** ? This 12 month traineeship based in Ballarat provides support to Consumer Affairs Victoria to ensure the department can operate in an...
-
Medical Registrar
7 months ago
Ballarat, Australia Grampians Health Full timeLocation: Western Region | Ballarat Job type: Full time Organisation: Grampians Health **Salary**: Salary not specified Occupation: Medical Reference: 16873 **Fixed term, full time** **86 Hours per fortnight** **About the role** The BPT registrar position at Ballarat is RACP accredited as a level 2 training centre and involves rotations through...
