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Experienced Administration Manager
3 months ago
JOB ID:
1291:
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PERMANENT FULL TIME:
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EXPERIENCED ADMINISTRATION MANAGER:
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WESTERN SUBURBS
The Administration Manager will be responsible for our clinics' daily support operations and administrative planning, ensuring all activities are carried out efficiently and effectively.
The position is responsible for the coordination of consulting and/or day surgery services, including administration; resource management and allocation; and process improvement, to be achieved by working in close cooperation with the medical, clinical and management team.
Driving a culture of collaboration, teamwork and fostering a continuous improvement approach and future planning focus, the Administration Manager will provide strong leadership, coaching and development to engage and motivate a high-performing team.
Success will be built upon a patient/customer and commercial focus by leveraging resources and systems.RESPONSIBILITIES OF THE ROLE:
- Drive the administration team ensuring systems and processes in line with the policy, procedure and protocol of the practice.
- Provide highlevel administrative support in a timely, professional, and accurate manner.
- Responsible for rostering of administrative staff ensuring efficiencies.
- Delivers accurate and timely surgical, and or theatre booking information and documentation.
- Patient information is obtained and accurately recorded on the data system
- Effectively manage appointment followups and timely documentation.
- Adhere to legislative privacy and confidentiality requirements at all times;
- Ensures purchasing of consumables is in line with budget and managed in a timely fashion;
- Professionally resolves conflicting demands including prioritising and reshuffling tasks as appropriate;
- Monitor and respond to service, quality and satisfaction levels (patients, relatives/representatives, doctors and staff);
As a senior member of the team:
- Supports the smooth running of the day-to-day services of the clinic or day surgery.
- Provide highlevel input to the recruitment of administration staff with approval from PM/DON.
- Responsible for training and developing administration staff.
- Effectively backfills the Practice Manager on an as required basis.
- Analytical data relating to appointment information ie DNAs, rescheduling and appointment referrals;
- Responsible for ensuring patients are appropriately and strategically booked on a daytoday basis
ESSENTIAL CRITERIA:
- Drive a culture of open, constructive feedback and continuous leadership improvement;
- HR management experience
- Excellent communication skills, both written and verbal
- Model and foster a high standard of leadership behaviours.
- Establish clear performance expectations, providing regular feedback and performance assessment.
- Leadership skills
- Promote, attends and participate in team meetings and forums.
- Actively contribute to the safety and wellbeing of self, colleagues, patients, Doctors and visitors.
- Reports all incidents, hazards and near misses via Risk Man
- Follow safe work procedures and demonstrate a proactive approach to injury prevention
- Computer literacy with the willingness to update as required.
