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Administrative Officer
2 months ago
We are seeking a highly organized and detail-oriented Administrative Officer to provide reception and administrative support to the Nuclear Medicine / PET Centre team at Western Private Hospital.
As the first point of contact at the PET Centre, you will be responsible for ensuring patients feel comfortable and are clear on the process of their visit, providing exceptional customer service to referrers, and ensuring all patient information is up-to-date and accurately recorded.
You will also be responsible for billing patient accounts, submitting online claims to Medicare, and distributing reports. Additionally, you will liaise with other imaging/pathology providers to source outside reports and, with training, handle referrals and schedule bookings.
This is a permanent part-time position working between 3 to 5 days a week as part of a job sharing arrangement across Monday to Friday with working hours ranging between 8am-6pm.
About YouWe are looking for someone who is empathetic and has well-developed communication and interpersonal skills. You should be able to handle the fast pace and multiple demands of this position by being able to prioritize tasks appropriately with a positive attitude and strong work ethic.
You should be able to work autonomously with minimal supervision and have a genuine interest in expanding your knowledge. Previous medical &/or radiology administration experience would be highly regarded, but ongoing training is happily provided to enthusiastic candidates.
Selection Criteria- Personable and patient-friendly with an empathic and attentive personality
- Demonstrated high attention to detail and ability to follow work procedures and processes
- Willingness and ability to learn and complete new tasks and flexibility to embrace changes
- Sound knowledge of medical terminology (or enthusiasm to learn)
- Excellent time management skills & ability to prioritize workload under pressure
- High-level professional, efficient, and effective communication and interpersonal skills
- Very strong computer literacy skills using Word, Excel, Outlook (monitoring multiple email inboxes)
- Medical software experience, including proficiency with patient management systems such as WebPAS and Genie, as well as a Radiology Information System (RIS) such as Karisma, Promedicus, CRIS or other similar systems is highly desirable
- Fantastic people, inclusive workplace culture, supportive management
- On-the-job orientation, training, and support
- Close proximity to public transport and subsidized car parking
- Access to a range of health & well-being initiatives, staff discounts, and benefits
