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Hospital Administration Officer
2 months ago
We are seeking a highly skilled and experienced Hospital Administration Officer to join our dynamic team at Western Private Hospital. As a key member of our Front Office Administration Team, you will be responsible for delivering exceptional customer service and administrative support to patients, visitors, and healthcare professionals.
Key Responsibilities:- Provide comprehensive and customer-focused service across various front office functions, including patient admissions, reception/switchboard, and health fund eligibility checks.
- Conduct health fund eligibility checks and estimates, pre-admission support, bookings, and ward clerk duties.
- Work effectively as part of a dynamic team, prioritizing tasks and managing multiple responsibilities.
- Develop and maintain strong relationships with patients, visitors, and healthcare professionals.
- Ensure accurate and efficient processing of patient information and administrative tasks.
- Effective communication and interpersonal skills, with the ability to work with diverse stakeholders.
- Proven experience in healthcare administration, with a strong understanding of medical terminology and procedures.
- Excellent time management and organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
- Strong customer service skills, with a focus on delivering exceptional service to patients and visitors.
- Proficiency in MS Office suite and keyboard and computer skills.
- Basic medical terminology knowledge and problem-solving aptitude.
- Expanded medical terminology knowledge and awareness of private health insurance criteria.
- Familiarity with WebPAS system and other healthcare software.
- Fantastic people and inclusive workplace culture with supportive management.
- On-the-job orientation, training, and support.
- Close proximity to public transport and subsidized car parking.
- Access to a range of health and well-being initiatives, staff discounts, and benefits.
- Vaccination against COVID-19, Influenza, and other infectious diseases as required.
- National Police Check conducted within the previous 6 months.
- Australian Residency/Full Working Rights (No Sponsorship available).
