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Customer Service Officer
1 week ago
- $30.50 per hour
- No option to WFH
An opportunity for enthuasiastic individuals has opened in inner west Sydney to be apart of a dynamic team with a customer service focus and a passion to deliver the best results.
Duties will include:
- Taking calls from our community about a variety of issues at the Inbound customer service contact centre
- Creating a report (CRM) of the issue and deal with internal stakeholders
- Conduct follow up for customers
Essential Criteria:
- Superior Customer Service skills and demonstrated experience working in a dynamic, high volume, multichannel team with a passion for customer service excellence.
- Demonstrated ability to operate effectively across multiple functions within a customer service team, with ability to achieve quality standards and a commitment to first contact resolution.
- Ability to work autonomously with mínimal supervision to achieve service standards.
- Excellent communication skills both written and verbal, with the ability to explain complex information to customers in an easytounderstand and commitment to achieving results within a quality management framework.
- Superior active listening skills, ability to show empathy and build rapport with a diverse range of customers.
- Solutions focused with the ability to problem solve quickly, and to adapt to changing requirements.
- Proven ability to effectively use multiple computer programs to provide accurate, consistent and complete information or solutions to customers.
- Ability to multitask, prioritise and manage time effectively.
- Demonstrated knowledge and a commitment to implement EEO, WH&S and risk management principles.
Desirable Criteria:
- Relevant qualification (e.g Certificate IV in Call Centre and/or Certificate in Administration etc).
- Experience in cash handling and end of day processes.
- Ability to speak a second language.
- Class C driver's licence.
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