Assistant Policy Officer

1 week ago

Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

Assistant Policy Advisor

Policy & Strategy Branch, Better Regulation Division

(Fair Trading, SafeWork NSW)

Department of Customer Service


We are looking for driven and passionate people wanting to work on policy and law reform across a diverse range of consumer protection, worker safety and industry regulation issues.

If you have an interest in public policy and want to make a real difference by working on issues that will help improve people's lives and help businesses in NSW, please come and join us

These roles are policy roles (they are not customer service or administrative roles) but we are keen to hear from you if you have relevant experience that could transfer to policy, including any of the following:

  • behavioural science
- data analysis
- operational roles in a regulatory environment
- law
- social research
- economics
- government / industry liaison

Details are as follows:

  • Ongoing and temporary vacancies, based in Parramatta or Gosford and also the Sydney CBD office when required
  • A talent pool may be created from this recruitment for future ongoing or temporary vacancies
  • Salary Range $89,707 to $98,982 (Clerk Grade 5/6)
  • Flexible work arrangements can be discussed but presence in an office is also expected
Our Branch tackles complex challenges facing all citizens and businesses across NSW, such as:

  • Balancing the benefits of new ways of doing business, such as short-term rentals, with fair housing supply levels
  • Transforming safety standards in building and construction to ensure people live in trustworthy, safe and resilient buildings
  • Reducing workplace fatalities and serious injuries, including in emerging industries such as the gig economy
  • Keeping pace with shifts in how people live, when over 50% of people in greater Sydney will be living in apartments
  • Maximising the potential of using technology to make it easier for people to do business and access services, and for government agencies and communities to interact
  • Boosting economic growth by helping consumers to enforce their rights and improving consumer confidence in the goods and services they use every day
  • Our aim is to improve customer experiences, help the vulnerable, lead change, simplify services, and make a difference in the lives of the people of NSW.
  • The role of Assistant Policy Officer sits within various policy portfolio teams within the Policy and Strategy branch of the Better Regulation Division.

To be considered for this role, we are looking for**:

  • strong research, critical thinking and analytical skills
- strong written and oral communication and stakeholder engagement skills
- the ability to work in a high-volume environment
- ability and/or experience in writing briefing notes, discussion papers and having input into the development of submissions to the Minister and Cabinet
- a solid understanding of government policy and processes
- a collaborative nature and enjoys working in a team

Closing date:
Monday 27th March 2023 [9:59am]

Salary Grade 5/6, with the base salary for this role starting at $89707 base plus superannuation

Closing Date:
Monday 27th March 2023 [9:59am]

Working at Department of Customer Service


The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture.

We support innovative programs in areas as broad as digital government, consumer protection and major public works.

We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

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We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

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