Policy Officer

1 week ago

Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

Policy Officer

Grade 7/8, Ongoing position available, full-time, with potential for Talent Pool creation

Location:
Sydney, flexible working conditions

Are you passionate about shaping policies that positively impact the lives of individuals and businesses in New South Wales?

Are you a strong communicator with exceptional stakeholder management skills, experience in policy and a strategic mind?

If you answered yes to both questions, then this may be the role for you.

About this role


There's an exciting opportunity for a Policy Officer to join the Strategy and Policy team in the Office of the Secretary at the Department of Customer Service.

The Department's mission is to deliver excellent customer service, be leaders in digital and innovation and effective regulators.


This is a great opportunity to join a small, highly skilled team that leads strategic and legislative policy projects that have cluster-wide or whole-of Government wide impacts.


In this role, you will:

  • Research and analyse policy issues to support evidencebased decisionmaking
  • Develop practical, innovative solutions to complex matters
  • Manage rapidly changing priorities and conflicting perspectives
  • Prepare Ministerial briefings, Cabinet submissions and policy or strategic advice
  • Work across multiple projects
  • Collaborate with and maintain relationships with key internal and external stakeholders
  • Provide high quality secretariat support to governance groups.


We are a collaborative and fun team - serious about our work, development of our staff and the wellbeing of our members.

We practice flexible work practices with hybrid work arrangements, including days in the office.

About You
To be successful in this role, you will have a great blend of skills including:

  • Demonstrated experience in developing, implementing or evaluating evidence-based policy or in a similar role including policy or legislative analysis
  • Strong analytical and research skills, with the ability to gather and interpret complex information and data
  • A strategic, solutionsfocussed and proactive approach to work
  • Sound organisational and project management skills, with the ability to manage multiple tasks effectively, meet deadlines and deliver high quality work
  • Sound judgement and stakeholder relationship skills
  • Adaptability and ability to operate effectively in a complex, sensitive and changing environment.
  • Excellent written and verbal communication skills with an eye for detail
  • A good understanding or experience of how government works, including Cabinet, legislative and Parliamentary processes
  • Knowledge of challenges and issues involved with data management and privacy would be well regarded

What we need from you
Salary Grade 7/8, with the base salary for this role starting at $101947 base plus superannuation

Closing Date:
Tuesday 20th June 9:59am AEST

Working at Department of Customer Service


The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture.

We support innovative programs in areas as broad as digital government, consumer protection and major public works.

We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

You Belong Here
We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

For more information, please visit
Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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